DeShanda Burgess
Orangeburg
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Online Banking Specialist
U.S. Bank
03.2021 - Current
- Responded to customer requests for products, services, and company information.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Cultivated strong customer relationships by providing tailored advice and services.
- Explained account terms and conditions to customers.
- Provided customers with additional information regarding account services.
- Presented new and additional products and services to existing customers.
- Reconciled customer accounts and balanced daily transactions.
- Responded to customer inquiries regarding new accounts and account services.
- Processed customer payments and account setup charges.
- Verified customer identity and reviewed documentation for accuracy.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
Technical Support Representative
Kelly Connect
10.2020 - 03.2021
- Greet customers over the phone.
- Assit customer with troubleshooting iOS, WatchOS and MacOS devices.
- Help customer reset their username and password,
- Set up customers devices for repair.
- Help customer set up new devices.
- Help customer restore their devices to factory setting.
- Help customer put their accounts into account recovery if they can not reset the password to their account.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
STORE ASSOCIATE
Citi Trends
01.2016 - 03.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and organized store to comply with cleanliness standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Inbound Call Center Representative
Teleperformance USA
07.2020 - 10.2020
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
- Followed standard operating procedures when handling customer problems and complaints.
- Built positive relationships with customers by providing exceptional customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Assembler
Hansen International
03.2019 - 08.2020
- Positions parts and subassemblies by using templates or reading measurements.
- Verifies specifications by measuring completed component.
- Make sure each roll up door is the correct color.
- Make Keys for the post office trucks.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Tested finished products to perform quality assurance and identify discrepancies.
- Maintained a safe work area.
- Complied with production and assembly instructions.
- Actively met assembly goals.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Trained new assembly personnel on proper use of equipment.
- Followed safety protocols to maintain safe working environment.
QUALITY INSPECTOR & SHIPPING ASSOCIATE
LuLaRoe
06.2017 - 03.2019
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected outbound shipments and conducted random sampling of product quality.
- Inspected and packaged products meticulously according to manufacturing specifications.
- Inspected clothes with accuracy, reporting problems or defects quickly.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Inspected incoming and outgoing materials for accuracy and quality.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Assembler
Apex
05.2016 - 06.2017
- Prepares work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists; gathering parts, subassemblies, tools, and materials.
- Build Torque Wrenches.
- Test Torque Wrenches and make sure they are built correctly.
- Pull shop orders.
- Worked in a team-based environment to maintain line productivity.
- Kept work area clean, neat and organized.
- Tested products or subassemblies for functionality or quality.
- Actively met assembly goals.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assembled parts correctly according to specifications, reducing quality issues.
- Documented all in-process and out-of-process assembly activities.
- Completed tasks on time to meet quality and safety standards.
- Verified part numbers and placed parts in appropriate shipping containers.
- Troubleshot and resolved mechanical issues that occurred during assembly.
WAREHOUSE WORKER/ PACKER
Amazon
10.2013 - 05.2016
- Mark and label containers, container tags, or products, using marking tools.
- Measure, weigh, and count products and materials.
- Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
- Completes the order and places the box on a conveyor belt.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Re-packaged damaged or incorrectly packaged items.
- Inspected items for defects and damage.
- Utilized adhesive labels and other materials to package items.
- Assembled boxes, cartons and containers to package items.
- Counted items to verify accuracy of orders.
Education
High school diploma -
Edisto High School
Cordova, SC05.2009
Skills
- Electronic funds transfers
- Account updates
- Cash handling and management
- Bank services
- Banking regulations
- Account monitoring
- Transactions
- Microsoft office expertise
- Account updating
- Payment processing
- Proofreading
- Technical support
Certification
driver's license
Personal Information
Authorized To Work: US
Timeline
Online Banking Specialist
U.S. Bank
03.2021 - Current
Technical Support Representative
Kelly Connect
10.2020 - 03.2021
Inbound Call Center Representative
Teleperformance USA
07.2020 - 10.2020
Assembler
Hansen International
03.2019 - 08.2020
QUALITY INSPECTOR & SHIPPING ASSOCIATE
LuLaRoe
06.2017 - 03.2019
Assembler
Apex
05.2016 - 06.2017
STORE ASSOCIATE
Citi Trends
01.2016 - 03.2021
WAREHOUSE WORKER/ PACKER
Amazon
10.2013 - 05.2016
driver's license
High school diploma -
Edisto High School
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