Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Desiree Brown

Sales Contracting/Compensation Specialist II
Gaffney

Summary

Highly motivated and detail-oriented professional with extensive experience in strategizing and executing business initiatives as per organizational goals/objectives. Often recognized for being resilient, proactive, and industrious and diligent with proven accomplishments in designing, fulfilling, and optimizing multiple deliverables. Well-versed in planning and preparing reports for evaluation and improvement by sustaining organizational standards of satisfaction, quality, and performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Contracting/Compensation Specialist II

Aflac
11.2022 - Current
  • Processes contractual agreements, hierarchy promotions, demotions, and changes to commission setups, including requests for reports providing details of all group accounts that are affected by hierarchy changes; reviews reports, per group, to determine system changes that will be required; completes all required system changes.
  • I build and maintain relationships with market offices, brokers, associates, district sales coordinators, and regional sales coordinators.
  • Process and update licenses, BPA (writing numbers).and onboarding contracts.



New Business Specialist II

Aflac
11.2020 - 11.2022
  • Policy reissues and denials.
  • Policy maintenance, disposition of funds.
  • Analyze and research billing groups.
  • Improved client retention by providing exceptional customer service and addressing concerns promptly.

Claims Specialist II

Aflac
07.2018 - 11.2020
  • Processed and adjudicated Aflac Group claims (Wellness, Hospital, Accident, and Critical Illness).
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.

Accounting Specialist II

Aflac
01.2016 - 07.2018
  • Reconciles customer payments; reviews payments for variances and matches relevant details to premium payments; coordinates obtaining required billing documentation for customers; adjusts accounts based on collected information.
  • Performs certificate-level maintenance changes, analyzes and handles service requirements from various sources associated with customer certificates, sends letters to request additional information or confirm action, researches customer correspondence, invoices, and payment history, and determines the disposition of funds not paid as billed or allocated with the appropriate suspense account.

Executive Administrative Assistant

Aflac
01.2010 - 01.2016
  • Schedule large and/or complex meetings with key business partners, and/or high-level executives.
  • Create presentations using advanced software applications, such as PowerPoint, Word, Excel, etc. Draft responses for the leader's review on routine correspondence. Process the leader's expense reimbursements.
  • Coordinate business travel reservations for leaders.
  • Managed and tracked expenses to meet the company budget requirements.

Education

Associate of Business Administration -

Spartanburg Community College
Spartanburg, United States
05.2001 -

Skills

  • Communication
  • Critical thinking
  • Problem solving
  • Decision-making
  • Time management
  • Analytical

Certification

Lean Six Sigma Green Belt/ Lean Six Sigma Yellow Belt

Timeline

Sales Contracting/Compensation Specialist II

Aflac
11.2022 - Current

New Business Specialist II

Aflac
11.2020 - 11.2022

Lean Six Sigma Green Belt/ Lean Six Sigma Yellow Belt

08-2019

Claims Specialist II

Aflac
07.2018 - 11.2020

Accounting Specialist II

Aflac
01.2016 - 07.2018

Executive Administrative Assistant

Aflac
01.2010 - 01.2016

Associate of Business Administration -

Spartanburg Community College
05.2001 -

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Desiree BrownSales Contracting/Compensation Specialist II