Desiree Cage
Simpsonville,SC
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable customer service with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Sales professional prepared for leadership with strong focus on achieving results and fostering team collaboration. Proven track record in driving sales growth, managing client relationships, and adapting to changing market dynamics. Skilled in strategic planning, customer service, and team development, ensuring reliability and flexibility in high-pressure environments. Recognized for strong communication, problem-solving abilities, and results-driven approach.
Overview
2026
2026
years of professional experience
Work History
Order Processor
LTD Commodities
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
- Recommended merchandise and services that would meet customer needs.
Customer Service Representative
Lillian Vernon
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Documented and detailed calls and complaints using call center's CRM database.
Sales Associate
A Unique Colour
06.2004 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Completed orders and organized product deliveries to meet customer timetables.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Associate Customer Service Representative Casualty
Auto Injury Solutions
03.2022 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
- Assisted in developing training materials aimed at improving team performance and consistency in service quality standards.
- Collaborated with team members to develop strategies for continuous improvement in service delivery.
Education
High School Diploma -
Kearney High School
State Nurse Certification - CNA
ROP
Skills
- Data entry skills
- Verbal and Written Communication
- Customer Complaint Resolution
- Attention to Detail
- Documentation and Reporting
- Customer Service-Oriented
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Team-Oriented and Cooperative
- Promoting Brand and Company Identity
- Invoicing and billing
- Sales order processing
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Claims processing
- Call center experience
- Data entry proficiency
- Follow-up skills
- Medical billing
- Policy adherence
- Referral coordination
- Stress tolerance
- Empathy and patience
- Healthcare industry
- Insurance claims follow-up
- Strong interpersonal skills
- Patient eligibility verification
- Multitasking and organization
- Customer service
- Problem-solving
- Team leadership
- Quality assurance
- Phone and email etiquette
- Eligibility determination
- Information collection
- Friendly and outgoing
- Conflict resolution
- Calm and professional under pressure
- Microsoft office
- Computer skills
- Administrative and office support
- Teamwork and collaboration
- De-escalation techniques
- Customer relations
- Call documentation
- Call center operations
- Understanding customer needs
- Professional telephone demeanor
- Call metrics
- Billing adjustments and refunds
- Following scripts
- Remote office availability
- Document and records management
Timeline
Associate Customer Service Representative Casualty
Auto Injury Solutions
03.2022 - 09.2022
Sales Associate
A Unique Colour
06.2004 - Current
State Nurse Certification - CNA
ROP
Order Processor
LTD Commodities
Customer Service Representative
Lillian Vernon
High School Diploma -
Kearney High School
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