Desiree Cherry
Conway
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager/Assistant Manager
810 Entertainment
Conway, SC
03.2023 - Current
- Led team in achieving operational excellence through process improvements and streamlined workflows.
- Mentored junior staff, enhancing their skills and fostering a collaborative work environment.
- Implemented training programs that increased employee performance and engagement levels.
- Developed strategic plans to optimize resource allocation and improve service delivery.
- Coordinated cross-departmental initiatives to enhance communication and project alignment.
- Analyzed operational data to identify trends and areas for efficiency gains.
- Managed inventory control systems, improving accuracy of stock levels and reducing waste.
- Resolved customer inquiries effectively, strengthening client relationships and satisfaction rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Head Bartender
Funplex Amusement Park
Myrtle Beach, SC
05.2022 - 10.2024
- Crafted and served diverse beverage offerings, ensuring customer satisfaction and adherence to quality standards.
- Trained and mentored new bartenders, enhancing team performance and service efficiency.
- Implemented streamlined processes for drink preparation, reducing wait times during peak hours.
- Developed creative cocktail menus that increased customer engagement and sales revenue.
- Monitored compliance with health and safety regulations, maintaining a clean and organized bar area.
- Fostered positive guest relationships through attentive service and personalized recommendations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Collaborated with event planners to create tailored beverage experiences for private functions within the park.
- Managed bar inventory, tracking stock levels to minimize waste and ensure product availability.
Bartender/Server
Frontera tacos and tequila
Middletown, NY
12.2017 - 07.2022
- Crafted and served cocktails and beverages to enhance guest experience.
- Managed bar inventory and ensured compliance with health and safety regulations.
- Trained new staff on bartending techniques and customer service standards.
- Developed unique drink recipes, contributing to seasonal menu changes.
- Collaborated with kitchen staff to create beverage pairings for food offerings.
- Maintained cleanliness of bar area, fostering a welcoming environment for patrons.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Call Representative
Maximus Call Center
Middletown, NY
01.2020 - 05.2022
- Managed high-volume inbound calls, ensuring timely and accurate responses to customer inquiries.
- Provided exceptional customer service by resolving issues and maintaining positive client relationships.
- Collaborated with team members to identify trends in customer feedback, driving enhancements in service delivery.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
Education
High school diploma -
Pine Bush high school
Pine Bush, NY06.2008
Skills
- Retail Sales
- Bartending
- Host/Hostess
- Upselling
- POS
- Serving Experience
- Restaurant Experience
- Microsoft Office
- Problem resolution
- Leadership and team building
- Team player
- Operations management
Certification
Bartender License
Timeline
General Manager/Assistant Manager
810 Entertainment
03.2023 - Current
Head Bartender
Funplex Amusement Park
05.2022 - 10.2024
Call Representative
Maximus Call Center
01.2020 - 05.2022
Bartender/Server
Frontera tacos and tequila
12.2017 - 07.2022
High school diploma -
Pine Bush high school