Desiree Conyers
Blythewood,SC
Summary
Results-driven professional with extensive experience as an Eligibility Specialist II at SC Department of Human and Health Services. Proven track record in policy interpretation and effective communication, enhancing client satisfaction and ensuring compliance. Skilled in data entry and incident management, consistently reducing errors and improving service delivery.
Overview
4
4
years of professional experience
Work History
Eligibility Specialist II
SC Department of Human and Health Services
09.2021 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination from 6 or more cases a day for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional client service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Service Desk Coordinator
Paul Mitchell the School Columbia
01.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing and resolving service desk tickets.
- Implemented service desk best practices, improving overall team performance and productivity.
- Established strong working relationships with vendors, streamlining the procurement process for required tools or equipment.
- Creates an extraordinary experience for service guests, prospective Future Professionals, and all other school guests.
- Acts as a service mentor to the Future Professionals.
- Possesses excellent organization, coaching, and communication skills with skills in supervision, teamwork, documentation, and return on investment.
- Cash management and balancing cash drawers.
Education
Master of Arts -
Paul Mitchell The School Columbia
Columbia, SC 09-2020
High School Diploma -
C.E. Murray High School
Greeleyville, SC06-2011
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Documentation and reporting
- Public assistance
- Policy interpretation
- Multitasking and organization
- Government relations
- Client rapport
- Escalation handling
- Incident management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Eligibility Specialist II
SC Department of Human and Health Services
09.2021 - Current
Service Desk Coordinator
Paul Mitchell the School Columbia
01.2021 - 08.2021
Master of Arts -
Paul Mitchell The School Columbia
High School Diploma -
C.E. Murray High School
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