Destany Murphy

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Assisted customers by answering questions and fulfilling requests.
• Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
• Led cashiers and associates in providing thoughtful customer service.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Checked copper pieces thoroughly to ensure absence of burnouts prior to next processing stage.

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Reduced risks by maintaining clean and organised work environment.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Greeted guests with friendly and professional acknowledgment to build rapport.

• Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
• Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
• Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
• Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
• Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
• Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Trained team members on cash register operation and cash handling.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.