Destin Holtzclaw
Laurens
Summary
Pediatric Respiratory Care Technician at Adapt Health with expertise in pediatric respiratory care and oxygen therapy. Proven ability to enhance patient satisfaction through effective complaint handling and meticulous records management. Skilled in ICD-10 coding and denial management, ensuring efficient billing processes while fostering strong communication with healthcare providers and referral sources.
Overview
7
7
years of professional experience
Work History
Respiratory Care Technician
Adapt Health
11.2024 - Current
- Coordinated insurance authorizations, verifying coverage and obtaining necessary documentation for reimbursement purposes.
- Collaborated with healthcare providers to develop individualized treatment plans for each patient.
- Provided exceptional customer service, addressing patient inquiries and concerns in a timely manner.
- Facilitated troubleshooting efforts, quickly identifying and resolving technical issues with CPAP machines.
- Enhanced patient compliance by providing thorough CPAP education and support.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Account Specialist
Equipped For Life
10.2021 - 11.2025
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Correctly coded and billed medical claims for various hospital and facilities.
Internet Sales Manager
Cooper Motor Company
09.2018 - 09.2021
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Trained sales staff on company procedures and salesmanship.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Updated company website with deals and product packages.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
Education
Laurens District 55 Highschool
Laurens, SC06-2015
Skills
- Pediatric respiratory care
- Oxygen therapy
- Attention to detail
- Multitasking
- Complaint handling
- Medical terminology
- Records management
- ICD-10 proficiency
- Medicare and medicaid billing
- CPT coding
- Denial management
- Multi-tasking strength
Timeline
Respiratory Care Technician
Adapt Health
11.2024 - Current
Account Specialist
Equipped For Life
10.2021 - 11.2025
Internet Sales Manager
Cooper Motor Company
09.2018 - 09.2021
Laurens District 55 Highschool
Similar Profiles
James SnowJames Snow
Durable Medical Equipment Technician at Adapt HealthDurable Medical Equipment Technician at Adapt Health
Keyon WilliamsKeyon Williams
Medical Equipment Technician at Adapt HealthMedical Equipment Technician at Adapt Health
Joel ElmborgJoel Elmborg
Mail Order Pharmacist at Adapt HealthMail Order Pharmacist at Adapt Health
Julia MotesJulia Motes
Veterinary Assistant at Trinity Ridge Animal HealthVeterinary Assistant at Trinity Ridge Animal Health