Summary
Overview
Work History
Education
Skills
Timeline
Key Qualifications
Generic

Destinea Grier

Columbia,SC

Summary

Highly motivated and adaptable professional with over 5 years of customer service and HR coordination experience. Skilled in conflict resolution, employee relations, and administrative support with a proven ability to foster strong relationships and deliver results. Adept at managing multiple priorities in fast-paced environments while maintaining attention to detail. Committed to continuous learning, diversity, and making a positive impact within a dynamic organization.

Overview

11
11
years of professional experience

Work History

HR Coordinator

Itac
03.2019 - Current
  • Serve as the first point of contact for employee inquiries via email, phone, and chat.
  • Facilitate onboarding processes and ensure a smooth transition for new hires.
  • Effectively de-escalate conflicts and resolve issues with professionalism.
  • Maintain accurate project hour records and ensure timely submission of time reports.
  • Provide guidance on HR policies and exercise sound judgment in sensitive employee matters.
  • Managed employee records using HRIS systems, ensuring data accuracy and confidentiality.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Customer Service Representative

Lash Group
06.2014 - 02.2019
  • Delivered high-quality service and built strong customer relationships.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Processed medical insurance claims with accuracy and efficiency.
  • Oversaw the organization and management of health information data.
  • Consistently achieved performance targets in a fast-paced call center environment.
  • Responded to customer requests for products, services, and company information.

Education

Certificate -

Kenneth Shuler School Of Cosmetology
Chester, SC
06-2014

High School Diploma -

Chester High School
Chester, SC
04-2024

Skills

  • File & Document Management

  • Time & Project Tracking

  • Conflict Resolution & De-escalation

  • Database Entry & Reporting

  • Administrative Support

  • Billing Error Resolution

  • Leadership

  • Documentation

  • Data Accuracy

  • Multitasking

  • High Volume Inbound Calls

  • Teamwork Critical Thinking

  • Customer Relationship Development

  • Complex Problem Solving

  • Benefit Verification

Timeline

HR Coordinator

Itac
03.2019 - Current

Customer Service Representative

Lash Group
06.2014 - 02.2019

Certificate -

Kenneth Shuler School Of Cosmetology

High School Diploma -

Chester High School

Key Qualifications

  • 5+ years of customer service experience
  • 5 years of call center experience
  • Skilled in professional customer interactions and issue resolution
  • Dedicated to fostering diversity and inclusion in the workplace

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Destinea Grier