Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destinee Bastian

Conway

Summary

Seasoned Manager in Training, bringing proven experience in team leadership and operational management. Possess strong skills in strategic planning, process improvement, and personnel development. Known for fostering positive work environments and driving business growth through effective employee training programs. Made significant contributions to efficiency and profitability in previous roles.

Overview

6
6
years of professional experience

Work History

Manager in Training

Charlotte Russe
Myrtle Beach
05.2022 - 12.2024
  • Coordinated daily store operations and inventory management processes.
  • Supported visual merchandising efforts to enhance product displays.
  • Led team meetings to communicate sales goals and strategies.
  • Assisted in training new staff on customer service standards.
  • Managed cash handling procedures and daily financial reconciliations.
  • Ensured compliance with company policies and safety procedures.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Fostered a positive work environment through team collaboration efforts.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Developed strategies to motivate staff members in order to increase productivity levels.
  • Delegating employee assignments, monitored progress and evaluated performance.
  • Developed and implemented training plans for new employees.
  • Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
  • Analyzed data to identify areas of improvement in processes, systems, and procedures.
  • Implemented effective change management techniques when introducing new products or services.
  • Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Conducted performance appraisals to monitor employee progress.

Apparel Associate

Walmart
Myrtle Beach
11.2021 - 01.2022
  • Assisted customers with product selection and provided personalized recommendations.
  • Maintained merchandise presentation standards on the sales floor and display areas.
  • Organized inventory and restocked shelves to ensure product availability.
  • Educated customers about store policies and product features effectively.
  • Handled customer inquiries and resolved issues with professionalism.
  • Maintained a clean and organized work area at all times.

Cashier

Cookout
Myrtle Beach
03.2021 - 09.2021
  • Processed customer transactions accurately and efficiently at a fast-paced restaurant.
  • Maintained cleanliness and organization of the cashier station for optimal workflow.
  • Assisted customers with menu selections and addressed inquiries about food options.
  • Managed cash register operations, including opening and closing procedures daily.
  • Collaborated with team members to ensure timely service during peak hours.
  • Handled customer complaints with professionalism, ensuring satisfaction before resolving issues.

Engagement Specialist

Startek USA
Myrtle Beach
09.2020 - 04.2021
  • Facilitated customer engagement through tailored communication strategies and feedback collection.
  • Developed training materials to enhance team knowledge and service delivery skills.
  • Collaborated with cross-functional teams to improve client satisfaction and retention initiatives.
  • Analyzed customer feedback data to identify trends and recommend actionable insights.
  • Maintained detailed records of customer interactions for quality assurance and reporting purposes.
  • Designed creative solutions for enhancing customer interactions throughout the buying journey.

Front Desk Receptionist

Holiday Inn Club Vacations Resort
Myrtle Beach
01.2019 - 08.2019
  • Greeted guests warmly and efficiently at the front desk.
  • Managed check-in and check-out processes for visitors.
  • Answered phone calls and addressed guest inquiries promptly.
  • Coordinated room assignments and maintained reservation systems.
  • Assisted guests with special requests and provided local information.
  • Collaborated with housekeeping to ensure room readiness for guests.
  • Maintained a clean and organized front desk area for visitors.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Education

High School Diploma -

Conway Highschool
Conway, SC
06-2014

Skills

  • Inventory management and visual merchandising
  • Cash handling and sales strategies
  • Employee training and workforce management
  • Customer relationship management
  • Conflict resolution and time management
  • Corporate social responsibility

Timeline

Manager in Training

Charlotte Russe
05.2022 - 12.2024

Apparel Associate

Walmart
11.2021 - 01.2022

Cashier

Cookout
03.2021 - 09.2021

Engagement Specialist

Startek USA
09.2020 - 04.2021

Front Desk Receptionist

Holiday Inn Club Vacations Resort
01.2019 - 08.2019

High School Diploma -

Conway Highschool

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Destinee Bastian