Destinee PeppersJeridore
North Charleston
Summary
Experience includes fast-paced assembly line work. Proven skills in managing parts, running machines and performing quality inspections. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Xanterra Travel Collection
03.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Up-fit Installer Team Leader
Spartan Motors Inc.
08.2019 - 05.2022
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement
- Assembled components with minimal supervision, exceeding expected project milestones
- Conducted quality assurance inspections on finished components and identified issues
- Disassembled, reassembled and corrected changeover
- Trained new employees in assembly skills to improve team production levels
- 5S during and after every shift
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
CASHIER
Popeyes Louisiana Kitchen
10.2015 - 11.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Used cash registers and POS systems to request and record customer orders and compute bills
- Answered questions about store policies and concerns to support positive customer experiences.
Education
Fort Dorchester High School
North Charleston, SCNorth Charleston, SC
North Charleston, SC
Skills
- First Responder
- Critical Thinking
- Operating System Expertise
- Internet of Things Understanding
- Quality Control
- Warehouse Safety
- Team Player
- 5S
- Driven
- Online Teaching
- Product Assembly
Timeline
Customer Service Representative
Xanterra Travel Collection
03.2023 - Current
Up-fit Installer Team Leader
Spartan Motors Inc.
08.2019 - 05.2022
CASHIER
Popeyes Louisiana Kitchen
10.2015 - 11.2018
Fort Dorchester High School
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