Destiny Baxter
Manning
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Conduent
11.2023 - Current
- PAYMENT AND CSS SOLUTIONS
- Providing customer with accurate information
- Replaced lost,stolen or damaged cards
- Filed disputes
Customer Service Representative
Afni Riverside
02.2023 - 09.2023
- Handled customer inquires and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on hold wait times.
Customer Service Representative
Teleperformance USA
02.2021 - 12.2022
- Responded to customer requests for products, services, and company information
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Sykes Call Center
06.2019 - 10.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates.
Education
No Degree - Criminal Justice
Allen University
Columbia, SCBBA - Law Enforcement
Colorado Technical University
Colorado Springs, CO12.2026
High School Diploma -
Manning High School
Manning, SC06.2019
Skills
- Active Listening
- Attention to Detail
- Interpersonal Skills
- Quality Assurance
- Positive Attitude
- Telephone Etiquette
- Computer Literacy
- Written Communication
- Problem Solving
- Decision Making
- Time Management
- Multitasking
- Customer Service
Timeline
Customer Experience Associate
Conduent
11.2023 - Current
Customer Service Representative
Afni Riverside
02.2023 - 09.2023
Customer Service Representative
Teleperformance USA
02.2021 - 12.2022
Customer Service Representative
Sykes Call Center
06.2019 - 10.2020
No Degree - Criminal Justice
Allen University
BBA - Law Enforcement
Colorado Technical University
High School Diploma -
Manning High School
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