Summary
Overview
Work History
Education
Skills
Major Strengths
Timeline
Generic

DESTINY BENNETT

Columbia

Summary

Dedicated Pharmacy Technician with strong skills in medication preparation, inventory management, and prescription processing. Committed to delivering exceptional customer service and patient education.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Hawthorn Pharmaceutical
Columbia
05.2025 - Current
  • Prepared and dispensed medications accurately for patient prescriptions.
  • Managed inventory and ensured proper storage of pharmaceuticals.
  • Assisted pharmacists with medication reviews and patient consultations.
  • Maintained clean and organized work areas to comply with safety standards.
  • Processed insurance claims and verified patient eligibility for medications.
  • Educated patients about medication usage, side effects, and storage requirements.
  • Collaborated with healthcare professionals to resolve prescription issues promptly.
  • Utilized pharmacy software for inventory management and prescription processing.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Managed filing of prescriptions, both electronically and manually.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Restocked shelves with new supplies of medications as needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Organized work areas so that everything was easily accessible when needed.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.

Clinical Support Technician

Palmetto Infusion Services
Columbia
09.2021 - 05.2025
  • Answers and directs all incoming calls appropriately and with courtesy
  • Enters all patient follow-up appointments into the operating system. Reschedules patients as needed.
  • Requests lab results as needed.
  • Checks Touch authorizations to ensure all authorizations are current.
  • Completes daily follow-ups and assigned tasks.
  • Insured all inventory was accounted for and secured
  • Completes daily follow-ups and assigned tasks.
  • Manages ongoing patient care. Follows up on missed appointments. Requests clearance orders when needed.

Shift Leader/Pharmacy Technician

Walgreens
09.2020 - 09.2021
  • Opened the Store following correct procedures
  • Provided Customer service for front end and Pharmacy customers
  • Counted register and opened sales floor
  • Assigned duties to specific employees based on role and skills
  • Supervised employees and assisting with tasks as necessary
  • Conducted performance reviews and sharing feedback with both upper management and team members
  • Managed employees' requests and transgressions
  • Trained new and current team members on tasks
  • Handled customer issues and managing conflicts
  • Adhered to company policies and health, safety and employment standards
  • Balanced cash drawers and preparing cash deposits
  • Supported pharmacological services by stocking, assembling, and distributing medications
  • Helped health care providers and patients by greeting them in person and by phone, answering questions and requests and referring inquiries to the pharmacist.
  • Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs.
  • Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Protected patients and employees by adhering to infection-control policies and protocols.
  • Organized medications for pharmacists to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies.
  • Generated revenues by calculating, recording, and issuing charges.
  • Ensured medication availability by delivering medications to patients and departments.
  • Prepares reports by collecting and summarizing information.

Education

Associates Degree - Hospitality, Concentration: Retail Services

SPARTANBURG METHODIST COLLEGE

Skills

  • Excellent customer service
  • Medication preparation
  • Inventory management
  • Prescription processing
  • Patient education
  • Claims processing
  • Customer relationship management
  • Claims processing
  • Microsoft proficient
  • Excellent time management skills
  • Data collection and reporting skills
  • Light accounting accounts receivable skills

Major Strengths

  • Outstanding customer service skills
  • Exceptional communication skills
  • Proficient in Microsoft applications
  • Accountable for scheduling appointments for patients
  • Helped company attain the highest client service ratings determined by auditors.
  • Proven time and stress management skills.
  • Credit card claims processing

Timeline

Pharmacy Technician

Hawthorn Pharmaceutical
05.2025 - Current

Clinical Support Technician

Palmetto Infusion Services
09.2021 - 05.2025

Shift Leader/Pharmacy Technician

Walgreens
09.2020 - 09.2021

Associates Degree - Hospitality, Concentration: Retail Services

SPARTANBURG METHODIST COLLEGE

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