Destiny Gray
Greenville,SC
Summary
Client-focused Customer Service & Technical Support specialist with 5+ years of success in high-volume financial environments. Demonstrated ability to troubleshoot complex issues, streamline service processes, and deliver a superior customer experience. Known for mentoring peers, driving accuracy, and maintaining high satisfaction scores. Actively expanding IT knowledge through Google IT Support Professional Certification.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Representative
TD Bank
04.2021 - 02.2024
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Care Representative
TD Bank
03.2018 - 04.2021
- Managed high call volume with exceptional professionalism and efficiency.
- Assist customer with any technical issues regarding accessing their online portal.
- Contributed to team success, consistently achieving call center performance metrics.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School -
Southside High School
Skills
- Technical troubleshooting
- Data entry documentation
- MS Office
- Customer service expert
- Claims Processing
- Multitasking
Certification
- Licensed Insurance Agent - 2024
- Technical Support Fundamentals - Certificate
- The Bits and Bytes of Computer Networking - Certificate
- Foundations of Cybersecurity - Certificate
- Google Cybersecurity Professional Certificate - In Progress
Timeline
Technical Support Representative
TD Bank
04.2021 - 02.2024
Customer Care Representative
TD Bank
03.2018 - 04.2021
High School -
Southside High School
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