Destiny Hinton
RELIANT CAPITAL SOLUTIONS
Rock Hill
8
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
1 Year 7 Months
- Provide methods and solutions with consumers to resolve delinquent accounts
- Continuously receive inbound calls from and place outbound calls using an auto dialer system
- Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
- Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
- Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
- Perform proper skip tracing techniques to identify consumer contact information
- Abide by the FDCPA and other Federal and State collection regulations at all times
- Adhere to both internal/company policies/procedures and industry-wide compliance regulations
Insurance Verification Specialist
1 Year 7 Months- Conducted thorough insurance verification to ensure policy compliance and accuracy.
- Analyzed patient information and insurance details to facilitate timely authorizations.
- Collaborated with healthcare providers to resolve discrepancies in insurance claims.
- Implemented process improvements that enhanced verification efficiency and reduced errors.
Benefits Verification Specialist
1 Year 10 Months- Verified patient benefits eligibility through comprehensive analysis of insurance policies and coverage details.
- Collaborated with healthcare providers to obtain necessary documentation for benefits approval processes.
- Navigated payer portals to confirm eligibility, co-pays, deductibles, and coverage limitations.
- Gathered necessary information to ensure insurance coverage for patients medication orders.
- Communicated with the insurance companies to confirm patients coverage and benefits
Customer Support Specialist
2 Years 10 Months- Effectively managed large volumes of incoming calls to meet customer's needs.
- Provided customers with accurate and complete information using multiple tools and systems.
- Resolved product or service issues by identifying the root cause of customer's call.
- Clearly communicated problem resolution next steps so customers felt reassured.
Education
High School Diploma
Skills
Credit and collections
Teamwork orientation
Account review
Accuracy and precision
Healthcare regulations
Policy interpretation
Patient confidentiality
HIPAA compliance
Insurance coverage verification
Attention to detail
Account management
Collections processing
Timeline
RELIANT CAPITAL SOLUTIONS
01.2025 - CurrentRead More
Insurance Verification Specialist
Conduent
04.2023 - 11.2024Read More
Benefits Verification Specialist
MEDUIT
06.2021 - 04.2023Read More
Customer Support Specialist
Broad River Furniture
08.2018 - 06.2021Read More
South Pointe Hight School
High School Diploma
Read More