Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Johnson

North Charleston

Summary

I am a dedicated team member with excellent communication skills and a pleasant demeanor. I have really high-energy and professional eager to contribute skills and experience to a new and challenging role.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Acera
11.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Reservation Agent

Espmvacationrentals
03.2022 - 08.2024
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Customer Service Representative

Quantum 3 Media, LLC
02.2021 - 10.2022
  • Outbound and Inbound calls

Receptionist

Roper Hospital
04.2020 - 06.2021

Customer Service Representative

iQor
03.2020 - 12.2020

Education

High School -

North Charleston High School
North Charleston, SC
01.2017

Bachelor of Science - Biology

Voorhees University
Denmark, SC
01.2021

Skills

  • Communication skills
  • Accurate Data Entry
  • Critical thinking
  • Efficient Data Management
  • Customer service

Timeline

Customer Service Representative

Acera
11.2024 - 02.2025

Reservation Agent

Espmvacationrentals
03.2022 - 08.2024

Customer Service Representative

Quantum 3 Media, LLC
02.2021 - 10.2022

Receptionist

Roper Hospital
04.2020 - 06.2021

Customer Service Representative

iQor
03.2020 - 12.2020

Bachelor of Science - Biology

Voorhees University

High School -

North Charleston High School
Destiny Johnson