Destiny Pryor
Summerville
Summary
Highly motivated and versatile professional with excellent organizationaland analytical skills. Possessing a strong work ethic and a positive attitude, able to effectively operate in leadership and team roles. Always ready to accept new responsibilities, constantly seeking opportunities to learn and acquire new skills to enhance work quality and efficiency. Reliable Office Clerk with experience in administrative support. Proficient in Microsoft Office and capable of handling various clerical duties. Good at following instructions and maintaining a positive attitude. Ready to join a new team and take on responsibilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
DSP/ Transportation
SC DDSN
07.2021 - Current
- Working with adults with special needs and disabilities.
- Transporting consumers to their medical appointments off campus.
- Handling communication between departments.
- Arranging appointments for consumers.
- Making travel arrangements for consumers.
- Meeting deadlines.
Disability Specialist
BERKELEY CITIZENS, INC
11.2017 - 05.2021
- Provides direct care to those with intellectual and developmental disabilities
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
- Partnered closely with interdisciplinary teams consisting of doctors, therapists, and social workers to coordinate comprehensive care for disabled clients.
- Conducted thorough case reviews, maintaining detailed records for each claimant''s application process.
- Improved client satisfaction by efficiently addressing and resolving disability claims inquiries.
- Collaborated with medical professionals to gather pertinent information for accurate decision-making on disability claims.
- Led training sessions for new hires on best practices in disability claims management, fostering a collaborative team environment focused on excellent client service outcomes.
- Demonstrated strong organizational skills by efficiently managing a high volume of cases concurrently while maintaining meticulous attention to detail and accuracy in documentation processes.
- Evaluated disability claims for eligibility, ensuring accurate and timely processing of applications.
- Effectively communicated complex information about disability benefits programs to a diverse clientele, ensuring that all individuals had a clear understanding of their entitlements and available resources.
- Maintained comprehensive knowledge of federal regulations and policies governing disability benefits programs, ensuring compliance at all times.
- Identified opportunities for continuous improvement within the department, implementing changes that enhanced overall service quality and efficacy in assisting disabled individuals.
Certified Nursing Assistant
Complete Care, LLC
05.2018 - 11.2020
- Helped clients with activities of daily living, including feeding, bathing, physical movements
- Distributed medications to patients and kept record of patient's vitals
- Ensured clients safety
- Kept patient's rooms and areas clean and livable
Customer Service Representative
iQor
12.2012 - 09.2014
- Handle incoming calls; answer billing questions, troubleshoot issues, payment extensions/service requests and resolve complaints
- Provide excellent customer service to customers inquiring about the availability of services and account status in a timely and accurate fashion; Listens to customers’ needs to ensure positive customer experience while building rapport
- Access electronic tools to look up products and services information and availability
- Strive for quick complaint resolutions to resolve problems on the first call and avoid escalated issues
- Excel within a service-oriented company; demonstrate a talent for communicating effectively with customers from diverse backgrounds
- Complete voluntary Customer service training to learn ways to enhance customer satisfaction and improve productivity
Certified Nursing Assistant
Johns Island Living Center, LLC
06.2010 - 12.2012
- Helped clients with activities of daily living, including feeding, bathing, physical movements
- Kept records of patient's vitals and Ensured clients safety
- Kept patient's rooms and areas clean and livable
Activities Assistant
Johns Island Living Center, LLC
04.2009 - 06.2010
- Oversee the implements of activities for residents
- My purpose is to assist the residents with socialize, religious activities and entertainment, but I was also responsible for logistics
Education
Certification - Phlebotomy
PATCH Career Institution
Charleston, SC11.2019
Certification - Nursing Assistance
PATCH Career Institute
Charleston, SC10.2010
High school diploma - undefined
West Ashley High School
Charleston, SC05.2009
Skills
- Vital Signs (10 years)
- Home Care (7 years)
- Caregiving (7 years)
- Medication Administration (4 years)
- Patient Care (10 years)
- Organized (4 years)
- Ordered (5 years)
- Purchased (10 years)
- Collected (4 years)
- Processed (5 years)
- Dispatched (4 years)
- Recorded (5 years)
- Arranged (4 years)
- Prepared (5 years)
- Hospice Care (2 years)
- Senior Care (10 years)
- Venipuncture (Less than1 year)
- Meal Preparation (10 years)
- Developmental Disabilities Experience (2 years)
- Clerical experience (4 years)
- Customer service (2 years)
- Transportation (4 years)
- Phlebotomy
- Laundry
- Infection Control Training
Certification
- Certified Phlebotomist (July2020 to Present)
- Certified Nursing Assistant (CNA) (October2010 to Present)
- CPR Certification
- First Aid Certification
- State Tested Nursing Assistant
- Driver's License
Timeline
DSP/ Transportation
SC DDSN
07.2021 - Current
Certified Nursing Assistant
Complete Care, LLC
05.2018 - 11.2020
Disability Specialist
BERKELEY CITIZENS, INC
11.2017 - 05.2021
Customer Service Representative
iQor
12.2012 - 09.2014
Certified Nursing Assistant
Johns Island Living Center, LLC
06.2010 - 12.2012
Activities Assistant
Johns Island Living Center, LLC
04.2009 - 06.2010
Certification - Phlebotomy
PATCH Career Institution
Certification - Nursing Assistance
PATCH Career Institute
High school diploma - undefined
West Ashley High School