DESTINY YOUNG
North Charleston
Summary
As a customer service professional, bring valuable experience in effectively addressing and resolving customer issues. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Pinnacle Tax Services
09.2021 - 12.2023
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate
Ross Dress For Less
08.2020 - 05.2023
- Established personal connections with customers, exceeding customer service expectations
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Streamlined inventory management to eliminate the need for stock replenishment
Education
Associate in Science - Nurse Preparation
Trident Tech
North Charleston, SC05.2026
Skills
- Customer service
- Time management
- Communication skills
- Leadership
- Guest services
- Computer literacy
- Physical examinations
- Microsoft word
- Microsoft excel
- Documentation review
- Payment processing
- Client relations
- Scheduling
Timeline
Customer Service Representative
Pinnacle Tax Services
09.2021 - 12.2023
Retail Sales Associate
Ross Dress For Less
08.2020 - 05.2023
Associate in Science - Nurse Preparation
Trident Tech
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