Devin J Smith
Rock Hill
Summary
Experienced with identifying and addressing technical challenges to improve system functionality. Utilizes strong problem-solving skills to deliver tailored solutions that enhance operational efficiency. Track record of effective communication and collaboration with team members and clients to achieve goals.
Overview
14
14
years of professional experience
Work History
Solutions Specialist
Verizon Wireless
08.2018 - Current
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Installed operating systems, set up emails and updated programs.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
Warehouse Operative
Coca-Cola Consolidated
01.2020 - 01.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
Electronic Sales Rep
Sam’s Club
05.2012 - 08.2017
- Activated phones on new and existing lines
- Scheduled customer appointments
- Regularly provided member service over the phone such as phone advise, trouble shooting, information on current sales and promotions)
- Organized and completed required customer documents.
- Educated the customers on wireless plans and carriers that best fits them
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
Library Computer Technician Assistant
York Technical College
08.2011 - 05.2012
- Contributed to successful IT projects through collaborative teamwork and clear communication.
- Streamlined office workflow by maintaining, repairing, and optimizing computer systems and peripherals.
- Enhanced user experience with timely technical support.
Education
Bachelor of Science - Business & Finance
Winthrop University
Rock Hill, SC03.2015
Associate of Arts - Arts
York Technical College
Rock Hill, SC06-2013
Skills
- Data entry
- Critical thinking
- System troubleshooting
- Time management
- Project planning
Timeline
Warehouse Operative
Coca-Cola Consolidated
01.2020 - 01.2024
Solutions Specialist
Verizon Wireless
08.2018 - Current
Electronic Sales Rep
Sam’s Club
05.2012 - 08.2017
Library Computer Technician Assistant
York Technical College
08.2011 - 05.2012
Bachelor of Science - Business & Finance
Winthrop University
Associate of Arts - Arts
York Technical College
courses
I have completed a Direct Current Circuits course and a Computer Applications course at York Technical College.
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