Devin Miller
Greenville
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Senior Benefits Representative
Mcgriff Member Services
01.2022 - Current
- Evaluated vendor proposals for new benefit offerings, selecting options that met both company objectives and employee needs.
- Ensured smooth administration of COBRA coverage by managing timelines accurately according to federal guidelines.
- Provided timely support to employees regarding benefits inquiries and concerns, fostering a positive work environment.
- Administered leave of absence requests in accordance with company policy and legal requirements, supporting employees during challenging times.
- Collaborated with insurance providers to negotiate competitive and cost-effective plans for employees.
- Built relationships with vendors to foster quality service delivery.
Business Banking Specialist
TD Bank
06.2018 - 01.2022
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Contributed to team sales goals by upselling products and services to customers.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Managed a portfolio of high-value business accounts, ensuring timely delivery of products and services while exceeding revenue targets consistently.
- Developed comprehensive financial strategies with clients to optimize their business growth potential.
Education
Master Of Public Administration - Public Administration
Ashford University
San Diego, CA05.2016
Bachelor Of Arts - Police Science
SUNY At Buffalo
Buffalo, NY05.2014
Associate In Science - Liberal Arts And Sciences
Monroe Community College
Rochester, NY12.2011
Skills
- Microsoft Office
- Compliance knowledge
- Employee Relations
- Benefits Administration
- Policy Interpretation
- FMLA comprehension
- Benefits Explanation
- Employee benefits laws
- Effective Communication
- COBRA Knowledgeable
Timeline
Senior Benefits Representative
Mcgriff Member Services
01.2022 - Current
Business Banking Specialist
TD Bank
06.2018 - 01.2022
Master Of Public Administration - Public Administration
Ashford University
Bachelor Of Arts - Police Science
SUNY At Buffalo
Associate In Science - Liberal Arts And Sciences
Monroe Community College
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