Dhruv Patel
Columbia
Summary
Dedicated IT Field Support Technician with strong skills in network troubleshooting, hardware diagnosis, and software installation. Committed to enhancing user experience and delivering exceptional customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Field Support Technician
Gas Station
Irmo
05.2024 - Current
- Diagnosed and resolved hardware and software issues, enhancing user experience for staff and customers.
- Troubleshot network connectivity problems, enabling reliable access for local and remote users.
- Installed software updates to keep systems running efficiently and securely.
- Educated staff on basic troubleshooting techniques for common IT problems.
- Assisted in setting up new computers and devices for operational use.
- Maintained point-of-sale systems, facilitating uninterrupted transactions at the gas station.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Integrated Information of Technology
University of South Carolina
Columbia, SC05-2029
Skills
- Network troubleshooting
- Network configuration
- Hardware diagnosis
- Software installation
- Technical support
- Problem resolution
- Customer service
Certification
Certificate of Competition by The Center for Advanced Technical Studies for CYBERSECURITY
Accomplishments
Awarded Superior Scholastic Attainment by Presbyterian College
Timeline
IT Field Support Technician
Gas Station
05.2024 - Current
Bachelor of Science - Integrated Information of Technology
University of South Carolina