Summary
Overview
Work History
Education
Skills
Timeline
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Diah Collins

Greenville

Summary

A dynamic leader with a proven track record at BI-LO, I excel in customer service and team building. Expert in enhancing customer satisfaction and streamlining operations, I've significantly boosted sales through strategic leadership. My strong work ethic and ability to manage with honesty ensure operational excellence and a positive workplace culture.

Overview

10
10
years of professional experience

Work History

Cashier

Food Lion
12.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Deli Clerk

Harris Teeter
02.2024 - 07.2024
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Managed daily food preparation tasks, including slicing meats, cheeses, and assembling salads for display cases.
  • Delivered exceptional customer service by promptly addressing questions or concerns regarding products or services offered.
  • Operated slicing equipment safely and efficiently, minimizing accidents and maintaining quality cuts.
  • Collaborated with team members to maintain adequate inventory levels, reducing waste and ensuring product availability.

Assistant Store Manager

Family Dollar
03.2024 - 06.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Manager

BI-LO
04.2015 - 09.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Education

High School Diploma -

Greenville High School
Greenville, SC
05-2015

Skills

  • Customer service
  • Cleanliness and sanitation
  • Customer experience
  • Staff training and development
  • Honesty and integrity
  • Task delegation
  • Work ethic and integrity
  • Strong work ethic
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Food safety
  • Team building and leadership

Timeline

Cashier

Food Lion
12.2024 - Current

Assistant Store Manager

Family Dollar
03.2024 - 06.2024

Deli Clerk

Harris Teeter
02.2024 - 07.2024

Manager

BI-LO
04.2015 - 09.2021

High School Diploma -

Greenville High School

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Diah Collins