Diamante Conyers
Spartanburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Spartanburg Regional Medical Center
06.2025 - Current
- Identified patients by name, date of birth, and social security number in a Level One Medical Center trauma setting, ensuring accurate and efficient patient registration.
- Maintain high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- I understand and adhere to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices
- Utilized AIDET framework to enhance patient interactions and ensure effective communication during all customer and patient encounters.
- Provided excellent customer service by actively listening to patients and understanding their needs.
- Resolved conflicts and addressed dissatisfied patients professionally while remaining calm under pressure, contributing to a positive patient experience.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Executive Assistant/Project Coordinator
Cardiology Associates of Sumter
08.2021 - 01.2024
- Directed the daily operation of a multi-provider cardiology practice, ensuring efficient workflows, compliance with healthcare regulations, and high-quality patient care.
- Supervised front office staff and collaborated with clinical teams to enhance communication and streamline workflow between departments.
- Maintained provider schedules, coordinating with clinical staff to ensure timely appointments and follow-ups, facilitating efficient patient care.
- Monitored appointment cancellations and rescheduling, ensuring the calendar remained efficient and patients were seen promptly.
- Managed patient calls, addressing inquiries and resolving issues promptly to support a positive patient experience.
- Created patient reports and summaries for providers, ensuring accurate and timely access to essential information during consultations.
- Maintained professionalism and courtesy in all interactions, representing the healthcare facility positively.
- Supported project teams by organizing materials and preparing presentations, including organizing materials and preparing presentations or reports.
Education
Bachelor of Science - Organizational Management
Morris College
Sumter, South Carolina05-2022
Associate Degree of Arts -
Central Carolina Technical College
Sumter, South Carolina08-2020
Diploma -
Sumter High School
Sumter, South Carolina06-2016
Skills
- EHR proficiency
- Healthcare compliance
- Medical Terminology Knowledge
- Proficient in Microsoft applications
- Organizational management
- Time management
- Task Prioritization
- Excellent Customer Service
- Oral communication
- Multitasking
- Team collaboration
- Attention to detail
Timeline
Patient Access Representative
Spartanburg Regional Medical Center
06.2025 - Current
Executive Assistant/Project Coordinator
Cardiology Associates of Sumter
08.2021 - 01.2024
Bachelor of Science - Organizational Management
Morris College
Associate Degree of Arts -
Central Carolina Technical College
Diploma -
Sumter High School