DIAMOND WALKER
Columbia
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Diligent worker eager to take on challenging tasks and support the team. Bringing many years of experience. Safety-conscious and quality-minded, committed to ensuring efficient and effective completion of all assigned duties.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Title Specialist
DDI technology
Columbia
01.2025 - Current
- Reviewed property titles for accuracy and compliance with local regulations.
- Maintained organized records of title documents and transaction histories.
- Verified legal descriptions of properties for accuracy.
- Maintained records of all pertinent information concerning each transaction involving titles.
- Prepared reports detailing status of titles in order to facilitate transactions.
- Performed due diligence to identify any potential issues with a given title.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Maintained organized records of all processed titles and client communications.
RETENTION SPECIALIST
Spectrum
01.2024 - 01.2025
- Managed customer retention strategies, achieving significant client satisfaction improvements.
- Resolved customer issues efficiently, enhancing service quality and reducing churn on approximately 60 calls a day.
- Implemented feedback systems, facilitating better communication and customer loyalty.
- Analyzed retention metrics, identifying trends and optimizing retention approaches.
- Collaborated with teams to develop solutions, resulting in measurable retention success.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Home Health Aide
Visiting Angles
08.2020 - 01.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Care Navigator
Optum
12.2018 - 08.2020
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Advocated for patients'' best interests when working with insurance companies or other external entities involved in their care process.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Managed approximately 50 complex cases, ensuring timely access to appropriate resources and services.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
Education
Bachelor Of Science - Early Childhood Development
Purdue University Global
610 Purdue Mall, West Lafayette, IN 47907Skills
- Data analysis
- Employee training
- Electronic documentation
- Conflict resolution
- Team collaboration
- Organizational skills
- Professional development
Personal Information
Certification
North Carolina Child Care Act, N.C.G.S. § 110-90.2.
Timeline
Title Specialist
DDI technology
01.2025 - Current
RETENTION SPECIALIST
Spectrum
01.2024 - 01.2025
Home Health Aide
Visiting Angles
08.2020 - 01.2024
Care Navigator
Optum
12.2018 - 08.2020
Bachelor Of Science - Early Childhood Development
Purdue University Global