Diana Juarez
Columbia
Summary
Healthcare professional with substantial experience in patient advocacy and support. Proven ability to enhance patient experience through empathy and clear communication. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
7
7
years of professional experience
Work History
Patient Ambassador
Eau Cliare Cooperative Health
11.2023 - Current
- Contributed to increased patient retention rates by cultivating positive connections between healthcare providers and individuals receiving care.
- Collaborated with multidisciplinary teams to develop individualized care plans that addressed each patient''s unique needs and preferences.
- Promoted adherence to medication regimens by providing ongoing education and support to patients during their treatment journey.
- Assisted with the development of patient-centered initiatives aimed at improving overall quality of care within the organization.
- Served as a knowledgeable resource for patients regarding hospital policies, procedures, services, and available resources.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
Patient Care Coordinator
Eau Claire Cooperative Health
02.2022 - 11.2023
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Coordinated immunization clinics within the cooperative increasing vaccination rates among patients.
- Collaborated with external organizations to coordinate health and social services.
- Helped vulnerable individuals navigate complex healthcare system.
Dental Operations Specialist
Eau Claire Cooperative Health
02.2021 - 02.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
Medical Interpreter
Eau Calire Cooperative
07.2017 - 02.2021
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Verified understood medical information for patients by simplifying any jargon.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Participated in ongoing professional development to stay current on medical industry trends, advances in medical terminology, and best practices for interpreters.
Education
No Degree - Business Administration And Management
Purdue Global University
West Lafayette, IN2023
GED -
Richland One Adult Education Center
Columbia, SC2016
Skills
- Medical terminology understanding
- Data entry proficiency
- Resourcefulness and Initiative
- Cultural Sensitivity
- Healthcare knowledge
- Attention to Detail
- Patient Education
- Relationship Building
- Communicating to Patients and Families
- Bilingual
- Professionalism and Ethics
Additional Information
Proficient with: Athena, Dentrix, Dentrix Ascend, Azara, Dexus, Microsoft Suite, Quickbooks, Outlook
Languages
Spanish
Native or Bilingual
Timeline
Patient Ambassador
Eau Cliare Cooperative Health
11.2023 - Current
Patient Care Coordinator
Eau Claire Cooperative Health
02.2022 - 11.2023
Dental Operations Specialist
Eau Claire Cooperative Health
02.2021 - 02.2022
Medical Interpreter
Eau Calire Cooperative
07.2017 - 02.2021
No Degree - Business Administration And Management
Purdue Global University
GED -
Richland One Adult Education Center
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