Diana Lorenzo
Murrells Inlet
Summary
Results-driven professional with a strong background in customer service and sales. Recognized for adaptability and collaborative skills, consistently improving store performance and customer loyalty.
Overview
6
6
years of professional experience
Work History
Sales Associate
Pawley's Peddlar
Pawleys Island, SC
11.2025 - 06.2026
- Assisted customers with product selection and provided recommendations based on needs.
- Processed transactions efficiently, ensuring accuracy in cash handling and payment systems.
- Maintained a clean, organized sales floor to enhance customer experience and promote products.
- Collaborated with team members to achieve store goals and improve overall sales performance.
- Developed knowledge of merchandise to effectively answer customer inquiries and resolve concerns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Chicos
Pawleys Island, SC
10.2024 - 11.2025
- Participated in inventory management, including stock replenishment and product displays.
- Utilized point-of-sale system for tracking sales data and managing customer interactions.
- Engaged in ongoing training to enhance product knowledge and sales techniques for improved service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Centro Shoes
Pawleys Island, SC
03.2020 - 11.2024
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Taz Botique
Pawleys Island, SC
05.2024 - 10.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
East Side High School
Newark NJSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Circle of Excellence
25 Years of successful experience in Customer serviceAbility to train,with recnized strenth in account management. excellent ability to problem solve and trouble shooting
Timeline
Sales Associate
Pawley's Peddlar
11.2025 - 06.2026
Sales Associate
Chicos
10.2024 - 11.2025
Sales Associate
Taz Botique
05.2024 - 10.2024
Sales Associate
Centro Shoes
03.2020 - 11.2024
High School Diploma -
East Side High School