Diana Mahrouk
Duncan
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people, and to have the ability to grow with the company. Skilled in coordinating and managing various types of events, from corporate meetings to large conventions. Possess strong organizational skills and ability to manage multiple projects simultaneously, ensuring seamless execution and positive participant feedback. Known for creative problem-solving skills and ability to work effectively under pressure, contributing to successful event outcomes. Demonstrated success in vendor negotiation and relationship management, leading to cost-effective event solutions and enhanced attendee experiences.
Overview
24
24
years of professional experience
Work History
Event Manager
Versace Mansion
Miami Beach
07.2016 - 07.2023
- promoted from Sales Manager ot Event Manager
- Promoted from Sales Event cCoordinator to Event Manager
- Prepared post-event reports summarizing attendee feedback and other key metrics.
- Followed local regulations for events and obtained necessary permits.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Designed and executed marketing and promotional campaigns to maximize event attendance and visibility.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Created detailed timelines for the execution of each event.
- Implemented innovative event themes and concepts, enhancing attendee engagement and experience.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Negotiated contracts with vendors, securing favorable terms and cost-effective services for event essentials.
- Designed contracts, collected fees, and booked venues for events.
- Worked with professional and trade associations to create memorable and successful events.
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Coordinated and allocated equipment, supplies and staff for events.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Resolved any issues that arose during the course of an event in a timely manner.
- Oversaw all aspects of event production from conception through completion.
Front Desk Manager
Versace Mansion
Miami Beach
07.2015 - 06.2016
- Analyzed business performance data and forecasted business results for upper management.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Oversaw cash and credit card payment transactions at the front desk.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Proposed or approved modifications to project plans.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Produced thorough, accurate and timely reports of project activities.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Reviewed completed work to verify consistency, quality, and conformance.
Resort Manager
Gondola Marine
Halat
06.2010 - 05.2014
- Company Overview: Halat, Lebanon
- Managed team of front desk agents, supervising personnel in issue resolution.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled space or equipment for special programs, meetings and conferences.
- Supervised front desk staff in providing excellent customer service experiences for guests.
- Showed units and amenities to prosperous tenants
- Oversaw maintenance of grounds, facilities and equipment at the resort.
- Negotiated contracts with vendors and suppliers to secure advantageous terms.
- Negotiated contracts with vendors to obtain supplies and services at competitive prices.
- Reviewed performance evaluations of employees in order to recognize outstanding work.
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- Provided leadership support to staff members by setting goals and expectations.
- Responded to and resolved guest issues or complaints.
- Developed policies and procedures to improve operational efficiency of the resort.
- Halat, Lebanon
Insurance Claims Manager/ Graphic Designer
ITN
Jbeil
05.2006 - 06.2010
- Company Overview: Jbeil, Lebanon
- Assisted customers with their Medical and Auto insurance claims
- Investigated and resolved unpaid claims
- Contacted Hospital billing departments for approvals
- Managed and resolved customer complains
- Handled payable checks for resolved claims
- Reviewed medical billings for errors
- Designed Logos and headlines for the company
- Follow up with the Printing Company to insure Accuracy of Printouts
- Jbeil, Lebanon
Sales Manager/Graphic Designer
Comfort Mat
Beirut
02.2002 - 04.2006
- Company Overview: Beirut, Lebanon
- Directed and managed 6 sales associates
- Investigated and resolved merchants complaints
- Set up sales strategies to increase sales
- Established a customer data base
- Controlled and handled all billing issues
- Handled inventory and stocks
- Reviewed merchandize movement
- Inspected merchandize for quality and quantity
- Trained sales associated on new products
- Designed Catalogs and advertisement panels for the company
- Managed and conducted advertisement strategies
- Beirut, Lebanon
Retail Sales
ACAD
Beirut
07.1999 - 02.2002
- Company Overview: Beirut, Lebanon
- Assisted customers with their inquiries
- Performed opening and closing procedures
- Handled cash register
- Received new merchandise
- Controlled inventory and repair orders
- Beirut, Lebanon
Education
Polyglot Institute of Arts - Jewelry Design
Polyglot Institute of Arts
Lebanon01.2001
Thevenet College of higher Education - Visual Communication
Thevenet College of higher Education
Lebanon01.1999
Skills
- Customer Relationship Management
- Records maintenance
- Event planning
- Vendor negotiation
- Project management
- Team leadership
- Problem solving
- Time management
- Sales and promotion
- Catering management
- Team leadership and supervision
- On-site execution
References
Available upon request
Professional Highlights
- 15+ years’ extensive experience in sales and customer service environment
- Proven record of driving profitable sales through promotions, merchandise display and follow up
- Highly skilled in achieving companies targets as planned
- In depth knowledge of building exceptional customer experiences through engagement, attitude and service
Languages
English
Professional
Arabic
Professional
French
Professional
Armenian
Limited
Turkish
Limited
Timeline
Event Manager
Versace Mansion
07.2016 - 07.2023
Front Desk Manager
Versace Mansion
07.2015 - 06.2016
Resort Manager
Gondola Marine
06.2010 - 05.2014
Insurance Claims Manager/ Graphic Designer
ITN
05.2006 - 06.2010
Sales Manager/Graphic Designer
Comfort Mat
02.2002 - 04.2006
Retail Sales
ACAD
07.1999 - 02.2002
Polyglot Institute of Arts - Jewelry Design
Polyglot Institute of Arts
Thevenet College of higher Education - Visual Communication
Thevenet College of higher Education
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