Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Mills

Columbia

Summary

Experienced with customer service, sales, and cash handling in retail setting. Utilizes strong communication skills to engage customers and resolve issues. Knowledge of inventory management and point-of-sale systems.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate Cashier

Victoria Secret & PINK
11.2024 - 01.2025
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.

Guest Advocate/Cashier

Target
09.2024 - 11.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.

Warehouse Order Selector

US Foods
06.2024 - 08.2024
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.

Team Member

Bojangles' Restaurants
01.2024 - 02.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Prep/Order Picker

Amazon Fulfillment Center
03.2023 - 10.2023
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Sales Associate/Stocker

Rainbow Clothing Store
05.2022 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Order Picker

Amazon Fulfilment Center CAE1
06.2020 - 10.2021
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.

Production Associate

Samsung Electronics
02.2021 - 05.2021
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.

Sales Associate

Bath & BodyWorks
09.2019 - 01.2020

Worked flexible schedule and extra shifts to meet business needs.

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Rios Brazilian SteakHouse
03.2019 - 09.2019
  • Greet guests
  • Roll silverware, set tables
  • Take sides to guests tables

Host/Hostess

Carolina Ale House
08.2018 - 02.2019
  • Give menus and silverware to guest
  • Clean the restrooms, and tables and host stand
  • Provide customer service
  • Seat the guest, help the servers with rotation

Server/Hostess

Golden Bay Seafood Restaurant
04.2018 - 07.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/cashier

McAlister's Deli
02.2018 - 04.2018
  • Take orders
  • Greet customers,bring the food out
  • Refill drinks and clean
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales associate

Forever 21
11.2017 - 01.2018
  • Run register, show customer service skills at the door
  • Greet customers
  • Fold clothes

Front End Cashier

Kroger Company
09.2016 - 10.2017
  • Run register
  • Provide customer service skills
  • Bag groceries
  • Stock shelf's

Education

High School Diploma -

Irmo High School
Columbia, SC
05.2016

Skills

  • Computer skill
  • Quick learner
  • Exceptional communication
  • Work ethic and integrity
  • Heavy lifting
  • Positive attitude
  • Willing to learn
  • Efficient multitasking
  • Order picking and processing
  • Memory retention

Timeline

Retail Sales Associate Cashier

Victoria Secret & PINK
11.2024 - 01.2025

Guest Advocate/Cashier

Target
09.2024 - 11.2024

Warehouse Order Selector

US Foods
06.2024 - 08.2024

Team Member

Bojangles' Restaurants
01.2024 - 02.2024

Prep/Order Picker

Amazon Fulfillment Center
03.2023 - 10.2023

Sales Associate/Stocker

Rainbow Clothing Store
05.2022 - 09.2022

Production Associate

Samsung Electronics
02.2021 - 05.2021

Order Picker

Amazon Fulfilment Center CAE1
06.2020 - 10.2021

Sales Associate

Bath & BodyWorks
09.2019 - 01.2020

Rios Brazilian SteakHouse
03.2019 - 09.2019

Host/Hostess

Carolina Ale House
08.2018 - 02.2019

Server/Hostess

Golden Bay Seafood Restaurant
04.2018 - 07.2018

Server/cashier

McAlister's Deli
02.2018 - 04.2018

Sales associate

Forever 21
11.2017 - 01.2018

Front End Cashier

Kroger Company
09.2016 - 10.2017

High School Diploma -

Irmo High School
Diana Mills