Diane Boyle
Mount Pleasant
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Manager, People Operations
Pediatrix Medical Group
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Manager, People Operations
Arcadia.io
05.2018 - 01.2021
- Optimized HR department efficiency by refining policies, procedures, workflows, and resource allocation.
- Oversaw benefits administration, ensuring accurate processing and timely communication to employees.
- Introduced new HR technologies that streamlined administrative tasks while increasing data accuracy and accessibility.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Established partnerships with local colleges for access to highly skilled candidates for internships and entry-level positions.
- Coached managers on effective leadership techniques, fostering positive team dynamics and increased employee satisfaction.
Senior Benefit Analyst
Pediatrix Medical Group
08.2009 - 06.2015
- Implemented established procedures for day-to-day service and administration of benefit plans.
- Implemented quality assurance reviews to verify accuracy of plan files through troubleshooting and problem resolution.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests.
- Evaluated vendor performance regularly, maintaining strong relationships while holding them accountable to service level agreements.
- Collaborated with cross-functional teams to design competitive and cost-effective benefits packages that attracted top talent.
- Provided knowledgeable advice on benefits matters such as eligibility and coverage.
- Delivered communication and training for benefit administrators on new plans and changes.
- Initiated strategic partnerships with external vendors that resulted in better pricing structures for group insurance products offered by the company.
Education
Master of Arts - Human Resource Management
Suffolk University
Boston, MA06.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Employee Relations
Timeline
Manager, People Operations
Pediatrix Medical Group
01.2021 - Current
Manager, People Operations
Arcadia.io
05.2018 - 01.2021
Senior Benefit Analyst
Pediatrix Medical Group
08.2009 - 06.2015
Master of Arts - Human Resource Management
Suffolk University
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