DIANE HANNA
EFFINGHAM
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining invoice processes at McLeod Health Medical Center. Excels in problem-solving and exceptional customer service, achieving efficient resolutions and strong vendor relationships. Skilled in HIPAA compliance and data entry, demonstrating attention to detail and a commitment to professionalism and ethics.
Overview
38
38
years of professional experience
Work History
Inside Sales Representative
United Rentals
08.2020 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Assist vendors with any outstanding invoices.
- Assist customers with payments.
- Manage morning safety meeting. Ensure all employees are safe to work.
Accounts Payable Analyst
McLeod Health Medical Center
01.2010 - 08.2020
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Collaborated with procurement team to ensure accurate purchase order issuance, enhancing overall process efficiency.
- Assisted with annual audits by generating reports and collecting and consolidating invoice information.
Medical Claims Processor
Benefit Management Services
12.2000 - 12.2009
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
Manager of Claims
Blue Cross And Blue Shield Of South Carolina
06.1987 - 11.2000
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Developed training materials to ensure consistent handling of claims across the department.
- Established strong relationships with external partners such as medical providers, legal professionals, and repair services for efficient case management.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in managing claims.
- Oversaw regular audits of claim files ensuring accuracy in reserve amounts and adherence to established guidelines.
Education
High School Diploma -
SOUTH FLORENCE HIGH SCHOOL
Florence, SCSkills
- Attention to detail
- Time management
- Problem-solving
- Exceptional customer service
- Cheerful and energetic
- Data entry
- Accounts payable
- Invoice processing
- Vendor invoice processing
- HIPAA compliance awareness
- Professionalism and ethics
Timeline
Inside Sales Representative
United Rentals
08.2020 - Current
Accounts Payable Analyst
McLeod Health Medical Center
01.2010 - 08.2020
Medical Claims Processor
Benefit Management Services
12.2000 - 12.2009
Manager of Claims
Blue Cross And Blue Shield Of South Carolina
06.1987 - 11.2000
High School Diploma -
SOUTH FLORENCE HIGH SCHOOL
Similar Profiles
Cristian RojasCristian Rojas
CDL Class A Driver at United RentalsCDL Class A Driver at United Rentals
Ryan MartensRyan Martens
Equipment Associate/technician at United RentalsEquipment Associate/technician at United Rentals
Richard LoudinRichard Loudin
Division Master Trainer at United RentalsDivision Master Trainer at United Rentals