Diane Rash
Goose Creek
Summary
Knowledgeable and dedicated customer service with extensive experience within the Healthcare Industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success.
Articulate, energetic and results-oriented leader with a genuine interest in helping others.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support.
Overview
19
19
years of professional experience
Work History
Private Nanny
Kraemer Family
11.2022 - 12.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
Medical Assistant
Roper St. Francis Neurosurgery Department
10.2005 - 11.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Education
Medical Transcription
Trident Technical College
Charleston, SC01-1990
Medical Office Assistant
Rutledge College
Charleston, SC01-1982
Skills
- Customer focus
- Building rapport
- Problem resolution
- Staff training
- Organization skills
- Greeting and seating clients
- Professional demeanor
- Service-oriented mindset
Timeline
Private Nanny
Kraemer Family
11.2022 - 12.2024
Medical Assistant
Roper St. Francis Neurosurgery Department
10.2005 - 11.2022
Medical Transcription
Trident Technical College
Medical Office Assistant
Rutledge College
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