Diane Schlechta
Goose Creek
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Expected to graduate with a Master's degree in Industrial/Organizational Psychology with a focus in human resources in December of 2025. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks Coffee Company
03.2021 - 08.2021
- Responsible for serving an average of 200 customers per shift
- Familiarized with corporate rules, protocol, and electronic systems in the stores
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Barista/Shift Lead
Choices Gourmet Market and Deli
01.2019 - 01.2021
- Engaged in a leadership position with five direct reports
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Psychology
Winthrop University
01.2021
Bachelor of Science - Psychology
Capella University
01.2023
Master of Science - Industrial Psychology
Capella University
12.2025
Skills
- Microsoft Applications
- Google Applications
- Statistical Analysis Software -SPSS, JASP
- Financial Planning
- Team Leadership
- Team-oriented
Accomplishments
- Summa Cum Laude- Winthrop and Capella
- 4.0 GPA -Current
- PSI CHI- National Honors Society of Psychology
Affiliations
- NSLS- National Society of Leadership and Success
- PSI CHI- National Honors Society of Psychology
Timeline
Barista
Starbucks Coffee Company
03.2021 - 08.2021
Barista/Shift Lead
Choices Gourmet Market and Deli
01.2019 - 01.2021
Bachelor of Science - Psychology
Capella University
Bachelor of Science - Psychology
Winthrop University
Master of Science - Industrial Psychology
Capella University
Awards
- NSLS- National Society of Leadership and Success
- APA- American Psychological Association Graduate Student Member
- PSI CHI- National Honors Society of Psychology
- Summa Cum Laude
- President's List
- Community Service Honors
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