Dianna DeVito
Rock Hill,SC
Summary
Motivated individual with diverse background in administrative activities. Offers valuable contributions across all facets of the job. Known for exemplary time management, organization, prioritization, and strong work ethic. Recognized for consistently delivering exceptional results and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Salon Manager / Shift Lead / Front Desk Coordinator
Shear Excellence Salon
06.2022 - Current
- Main tasks included greeting clients prior to their appointment and establishing a friendly connection from check in to check out
- Managing a full staff of stylists in a face-paced environment
- Managed approximately 40-50 phone calls a day
- Checking in and out customers on a 30-45 minute appointment time frame
- Managing the salon’s stylists schedule and ensuring everyone is staying on time in a quality and professional manner
- Keeping the salon clean to State Board standards
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Shift lead requirements consisted of determining stylists' lunch breaks, handling cash deposits, and keeping a positive and motivational atmosphere for everyone to achieve their personal goals
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development
- Salon manager duties consisted of aforementioned roles of my shift lead duties, as well as the following: providing written documentation for any employee that broke company policies, handling employee call outs, being in charge of stock room and supply inventory, handling client complaints and mitigating issues to ensure clients return to the salon
- Responsible for scheduling employees and approving vacation time
- Evaluated employee performance through close observation and performance rubrics.
- Responsible for leading monthly meetings to discuss personal and store goals, as well bringing a positive and uplifting experience to encourage employees to reach said goals
- Encouraged stylists to increase their income by 5-10% with commission sales, and providing product education training for consistent growth.
Photographer and Sales Associate
JCPenney Portrait Studio
06.2021 - 05.2022
- Main tasks included greeting customers and ensuring all their needs were met from the camera room to check out
- A positive attitude and personality made for successful sessions and sales
- Confirming appointments and going over session details required great communication
- Being detail oriented is essential in this position
- Selected and set up appropriate props, backdrops, and lighting.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cashier
Michaels
07.2021 - 02.2022
- Main tasks included using the POS system accurately and the handling of cash, assisting customers with questions about products and finding items within the store
- Other tasks included are maintaining a clean and organized store front and assisting in putting misplaced items in their appropriate area
Cashier
Barnes and Noble College: Winthrop University Bookstore
09.2017 - 06.2021
- Main tasks included keeping the store clean and organized, taking care of customer’s needs at checkout and while shopping
- Friendly and helpful communication pertinent while assisting students and others
Stagehand, Stage Manager
08.2012 - 08.2014
- Main tasks included being a stagehand and stage manager
- Required long nights of rehearsal and serious communication and direction between team members
- Moderate to heavy lifting of props and equipment necessary
Education
Bachelor of Arts - Photography
Winthrop University
Rock Hill05-2021
Skills
- Customer needs assessment
- Staff motivator
- Inventory controls
- Customer service
- Training staff
- Appointment scheduling
- Coordination skills
- Problem resolving
- Perform well in high-demand, fast-paced environments
- Product promotion
- Commitment to quality and service
- Fast learning
- Client satisfaction
- Problem-solving skills
- Scheduling
- Organization skills
- Verbal and written communication
- Front desk operations
- Scheduling appointments
- Administrative support
- Schedule management
- Phone etiquette
- Multitasking and prioritization
- Data entry
- Reception desk management
- Document management
- Calendar management
- Meticulous and organized
Timeline
Salon Manager / Shift Lead / Front Desk Coordinator
Shear Excellence Salon
06.2022 - Current
Cashier
Michaels
07.2021 - 02.2022
Photographer and Sales Associate
JCPenney Portrait Studio
06.2021 - 05.2022
Cashier
Barnes and Noble College: Winthrop University Bookstore
09.2017 - 06.2021
Stagehand, Stage Manager
08.2012 - 08.2014
Bachelor of Arts - Photography
Winthrop University
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