Dimitri Smith
Charleston
Summary
IT Help Desk Technician , with more than 5 years of experience with troubleshooting, repairing, and maintaining computers and peripherals. Knowledgeable in setting up hardware and installing software for Windows/Mac/Linux. Formally trained in Active Directory. Empowers end-users through guided instruction and supervised execution.
Overview
5
5
years of professional experience
Work History
Help Desk Support Technician
Charleston County School District
07.2022 - Current
- Served as the first point of contact for customers seeking technical assistance over the phone
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Escalated unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Responsible for managing applications install through Self Service
Customer service associate
Lowes
08.2020 - 06.2022
- Providing customers with pricing information for materials and labor costs for projects such as remodeling or construction projects
- Helping customers choose products based on their needs and budget requirements
- Explaining technical details about products to customers who are unfamiliar with the item being sold
Education
Bachelor of Science - Information Technology
Coastal Carolina University
Conway, South Carolina01.2019
Skills
- ACTIVE DIRECTORY
- POWERSHELL
- NORTON/MCAFEE VIRUS
- OFFICE SUITE
- PYTHON,JAVA, SQL, HTML, CSS
- HARDWARE AND SOFTWARE INSTALLATION
- PROBLEM SOLVING
- WEB SUPPORT
- CUSTOMER SERVICE
- SOFTWARE DEPLOYMENT
- Remote Support
Websites
Timeline
Help Desk Support Technician
Charleston County School District
07.2022 - Current
Customer service associate
Lowes
08.2020 - 06.2022
Bachelor of Science - Information Technology
Coastal Carolina University
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