Dionne Smith
West Columbia
Summary
Results-driven Data Analyst with a proven track record at Southeastern Freight Lines, adept at leveraging SQL and data visualization tools to enhance reporting efficiency. Recognized for improving audit recovery efforts and mentoring junior analysts, while demonstrating strong attention to detail and critical thinking in delivering actionable insights.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Claims Review Auditor-Data Reporting Analyst
Southeastern Freight Lines
04.2015 - Current
· Designed and maintained Excel-based reporting tools to monitor over 200 freight claims daily.
· Utilized SQL queries to identify cost-saving trends and operational inefficiencies
· Partnered with accounting and executive teams to deliver reports on paid/declined claims, improving audit recovery efforts
· Initiated performance dashboards to monitor departmental KPIs and backlog metrics
· Recognized for streamlining reporting workflows and mentoring junior analysts
Data Analyst
Telus International
09.2024 - 04.2025
· Interpreted and analyzed large datasets across marketing and product performance, improving business insights turnaround by 30%
· Created dynamic dashboards in Power BI and Google Data Studio for executive decision-making
· Automated weekly and monthly reporting processes using SQL, reducing manual workload by 40%
· Collaborated with engineering to refine data pipeline and validate data accuracy
· Presented insights to leadership to influence strategy across marketing and operations.
Education
Certificate - Google Data Analytics
Coursera
06-2025
Certificate - Project Management
Coursera
03-2025
No Degree - Business Administration (degree Not Conferred)
Pennsylvania State University
University Park, PA05-2005
Skills
- Process improvement
- Internal auditing
- Attention to detail
ng
Ad-hoc Analysis
- Forecasting
- Audit reporting
- Report generation
- Time management
- Annual reports
- Critical thinking
Accomplishments
- Built an automated Excel model that reduced claim review time by 50%
- Created a Tableau dashboard that helped uncover a $75K/year billing error
- Developed SQL queries used in monthly revenue assurance reporting
Certification
- Certified Project Manager
- Licensed Realtor
Timeline
Data Analyst
Telus International
09.2024 - 04.2025
Lead Claims Review Auditor-Data Reporting Analyst
Southeastern Freight Lines
04.2015 - Current
Certificate - Google Data Analytics
Coursera
Certificate - Project Management
Coursera
No Degree - Business Administration (degree Not Conferred)
Pennsylvania State University
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