Djeny Peppers
Holly Hill
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
World Financial Group Wfg
01.2023 - 02.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
Telus International
08.2021 - 01.2023
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Trained new staff on company policies, procedures, and best practices for customer engagement.
- Led initiatives to reduce response times, resulting in enhanced overall customer experience satisfaction ratings.
Tactical Satellite Communications Specialist
US Army
08.2013 - 08.2021
- Learned safety protocols and effective teamwork in high-pressure environments.
- Assisted in executing military operations with attention to detail and precision.
- Managed troubleshooting and maintenance of tactical communication equipment to optimize performance.
Education
High School Diploma -
Woodland High School
Dorchester, SC05-2014
CCMA - Medical
Latrice D Ferguson Healthcare Institute
12-2025
Skills
- Venipuncture expertise
- Phlebotomy techniques
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Time management
- Active listening
- Critical thinking
- Data entry
- Follow-up skills
- Team development
- Documentation
Certification
Certified Nursing Assistant
Certified Medtech
Certified Phlebotomist
Certified Clinical Medical Assistant
Timeline
Customer Service Representative
World Financial Group Wfg
01.2023 - 02.2025
Customer Service Representative
Telus International
08.2021 - 01.2023
Tactical Satellite Communications Specialist
US Army
08.2013 - 08.2021
High School Diploma -
Woodland High School
CCMA - Medical
Latrice D Ferguson Healthcare Institute