Dolly Brown
Elgin
Summary
Business Account Executive with extensive experience in B2B sales and relationship management. Proven ability to manage CRM systems and generate leads, consistently surpassing sales targets while improving client satisfaction. Skilled in strategic planning and effective communication, driving growth through persuasive techniques.
Overview
20
20
years of professional experience
Work History
Mid-Market Business Account Executive
T-Mobile
Columbia, SC
02.2025 - Current
- Acquired new business through prospecting, cold calling, and delivering impactful sales presentations.
- Developed and maintained strong client relationships through effective communication.
- Engaged potential customers through door-to-door outreach.
- Presented product offerings and services to prospective business clients.
- Utilized CRM software to track client interactions and manage sales pipeline.
- Resolved client concerns efficiently, ensuring high levels of customer satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Implement sales strategies to guarantee monthly quota achievement
Business Account Executive
Charter Communications
Columbia, SC
04.2018 - 02.2025
- Marketed primary and ancillary communication solutions to small and medium-sized businesses within a designated territory.
- Utilized multiple prospecting strategies to generate sales leads.
- Utilized Salesforce daily to manage leads efficiently.
- Create a detailed tracker of all sales, leads, and prospects.
- Processed orders utilizing order management systems.
- Engaged and followed up with prospects from phone calls, email correspondences, and face-to-face meetings.
- Maintained daily engagement with minimum of 25 contacts while in the field.
- Grew account base by identifying and targeting potential clients in the local market.
Sales/Retention Specialist
Charter Communications
Columbia, SC
07.2014 - 04.2018
- Handled a consistent stream of incoming calls on a daily basis.
- Resolved customer billing issues efficiently.
- Retained clients through effective problem-solving.
- Consistently achieved company's monthly objectives in performance, sales, and customer retention.
- Exceeded set sales targets, maintaining a loyal customer base.
Retention/Sales Representative
AT&T
Columbia, SC
05.2009 - 05.2013
- Handled a consistent stream of incoming calls on a daily basis.
- Converted inbound customer inquiries into sales by recommending suitable products and services.
- Assessed customer accounts to provide suitable recommendations based on needs.
- Consistently met company-set goals in performance, sales, and customer retention.
- Resolved customer issues to maintain account retention.
Customer Service/Sales Representative
Verizon Wireless
Columbia, SC
04.2006 - 04.2009
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Achieved and exceeded monthly performance benchmarks.
- Provided exceptional customer service to ensure customer satisfaction.
Education
GED -
Brookland Cayce High School
Cayce, SCSkills
- B2B sales
- Performance tracking
- Territory management
- Brand awareness
- Strategic planning
- Persuasion techniques
- CRM management
- Lead generation
- Relationship building
References
Available upon request
Timeline
Mid-Market Business Account Executive
T-Mobile
02.2025 - Current
Business Account Executive
Charter Communications
04.2018 - 02.2025
Sales/Retention Specialist
Charter Communications
07.2014 - 04.2018
Retention/Sales Representative
AT&T
05.2009 - 05.2013
Customer Service/Sales Representative
Verizon Wireless
04.2006 - 04.2009
GED -
Brookland Cayce High School