Dom Corker

2023 – 2025

Operations Manager, American Airlines / Piedmont

• Oversee daily operations to ensure efficient workflow and customer satisfaction.
• Implement company policies to enhance safety and compliance.
• Manage a team of eight over multiple gates.
• Ensure adherence to safety protocols and industry regulations.
• Communicate with different departments to ensure all requirements are met prior to aircraft departure.
• Aircraft movement trainer.
• Aircraft security trainer.
• Aircraft cabin appearance trainer.
• Ground Security Coordinator.

• Processed various forms of payment and applied travel vouchers to help customers obtain tickets
• Responded politely to passenger complaints regarding ticketing and baggage handling
• Tagged checked baggage with appropriate destination with 100% accuracy rate
• Provided IT and software trouble-shooting support to organization
• Demonstrated self-reliance by meeting and exceeding workflow needs
• Monitored flight compliance with FAA rules, regulations and standards
• Enforced company policies, answered coworkers' questions and trained new personnel
• Completed ongoing quality checks on Aircraft, closely following strict quality assurance guidelines

• Achieve positive sales growth, train workers in store policies, department policies, and customer service.
• Assist in product ordering and inventory controls.
• Keep a register count, and set up deposit slips.
• Open or close the store according to the company procedures.
• Maintain employees on duty during shifts.

• Provide excellent customer service.
• Encourage customers to purchase the V.I.P/B.S.P. program, as well as other promotional items.
• Maintain organizational skills while keeping merchandise in the correct places.
• Receiving and checking in freight shipments.
• Light to heavy cleaning, and setting up merchandise displays.