DOMINIQUE GREGORY
Columbia
Summary
Retail – A dependable team supervisor, excelling in the daily operations to effectively run a sales floor. Able to calmly work in a busy environment with multiple changing components. Also capable of being able to navigate the field of human resource. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Armed Forces – A dedicated and experienced security professional, proficient in receiving radio traffic/directing personnel to the appropriate locations. Equally capable of working alone, or as a member of a team, and comfortable exercising initiative and solving problems. Able to effectively work in fast environments.
CREDENTIALS U.S. NAVY, Security Specialist Training U.S. NAVY, Dispatch Training
Management – A results driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
Intermediate Store Manager
FedEx Office
09.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
FedEx Office
03.2022 - 09.2024
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled responsibilities successfully upon store manager's absence.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Front End Manager
Walmart Corporation
06.2021 - 03.2022
- Responsible for leading and supervising 30 team members
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Sales Floor Supervisor
Target
06.2020 - 06.2021
- Responsible for reviewing applications and placing team members in the correct departments according to their skill
- Supervised the day to day operations of a retail sales floor during a pandemic
- Provided leadership to 40 personnel, which resulted in 100% productivity
- Partnered with multiple departments to create a safe and effective work environment.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Increased sales on consistent basis by developing key customer relationships.
Customer Service Associate
Target
06.2019 - 04.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Improved customer service wait times to mitigate complaints.
Military Police Officer
U.S. Navy
02.2014 - 05.2019
- Supervised security for $200 million worth of highly sensitive equipment resulting in zero loss over 5 year period.
- Provided leadership to 20 personnel ensuring a 15% increase in job qualifications.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Managed CCTV, access control, security lighting, gate systems and incident management systems.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
Dispatcher
US Navy
04.2017 - 02.2019
- In charge of directing 40 personnel to necessary calls of service.
- Expertly managed alarm panels and duress signals
- Awarded U.S Navy/Marine Corps Achievement Medal for outstanding role as dispatcher in series of drills.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Education
High School Diploma -
Beaufort High School
Beaufort, SC06.2013
Skills
- Conflict Resolution Skills
- Leadership Experience
- Dispatch Experience
- HR Experience
- Staff Training and Development
- Customer Relations
- Critical Thinking
- Emergency Call Response
- Conflict Resolution Techniques
- Human Resources Management
- Customer Relationship Management
- Store Operations
- Project Management
Contact
Columbia, SC 29223
Education and Training
Beaufort, SC
Timeline
Intermediate Store Manager
FedEx Office
09.2024 - Current
Assistant Manager
FedEx Office
03.2022 - 09.2024
Front End Manager
Walmart Corporation
06.2021 - 03.2022
Sales Floor Supervisor
Target
06.2020 - 06.2021
Customer Service Associate
Target
06.2019 - 04.2020
Dispatcher
US Navy
04.2017 - 02.2019
Military Police Officer
U.S. Navy
02.2014 - 05.2019
High School Diploma -
Beaufort High School
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