Dominique Hinton
Columbia,WI
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Maintains strong communication, problem-solving, and customer service skills. Experienced in handling customer requests, inquiries, and complaints with extraordinary abilities to build and cultivate relationships to drive business retention. Actively seeking a customer service role where experience and education can be utilized to add immediate value to an organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Blue Cross And Blue Shield Of South Carolina
08.2020 - 02.2024
- Greeted and assisted customers with inquiries regarding products and services.
- Provided accurate, valid, and complete information to customers in timely manner.
- Resolved customer complaints via phone, email, and mail.
- Answered roughly between 45-50 inbound calls daily.
- Reviewed and adjudicated claims and/or non-medical and medical appeals.
- Utilized problem solving and skills to resolve customer issues quickly and efficiently.
- Worked closely with other departments to ensure quality customer service delivery.
Trainer/Auditor/Shipping and Receiving Associate
Patterson Logistics
02.2016 - 04.2019
- Trained newly hired top talent to fill key positions and maximize productivity.
- Pulled, packed, and checked orders.
- Adapted teaching methods according to needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Administrative work: Filed shipping and receiving paperwork.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Handle computer system that printed order for employees.
- Pulled orders and audited them to decrease damages being sent outbound.
Education
Associate of Applied Science - Register Nursing
Midlands Technical College
West Columbia, SCEsthetics Diploma -
Kenneth Shuler School of Cosmetology And Nail Design
Columbia, SC06-2020
High School Diploma -
Spring Valley High School
Columbia, SC05-2015
Skills
- Quality Customer Service
- Upselling
- Order Fulfillment
- Typing Proficiency
- Multitasking
- Receiving
- Shipping
- Administrative Support
- Member Support
- Microsoft Office Expertise
- Call Center Operations
- Office Equipment Proficiency
- Training Programs
- Data Entry
- Problem-solving abilities
- Call center experience
Certification
- Licensed Esthetician
Accomplishments
- Became a trainer at Patterson Logistics after three months of working there.
- Maintained 3.0 GPA as a first time student in college.
Timeline
Customer Service Advocate
Blue Cross And Blue Shield Of South Carolina
08.2020 - 02.2024
Trainer/Auditor/Shipping and Receiving Associate
Patterson Logistics
02.2016 - 04.2019
Associate of Applied Science - Register Nursing
Midlands Technical College
Esthetics Diploma -
Kenneth Shuler School of Cosmetology And Nail Design
High School Diploma -
Spring Valley High School
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