Don Dawson
Pawleys Island
Summary
Dynamic plumbing professional with extensive experience as Owner and Foreman at Sullivan Plumbing. Proven track record in enhancing customer relations and optimizing small business operations. Skilled in financial management and team leadership, achieving significant growth through strategic planning and exceptional service delivery. Committed to fostering strong relationships and mentoring junior staff for improved performance.
Overview
26
26
years of professional experience
Work History
Owner/ Foreman
Sullivan Plumbing
01.2015 - 04.2025
- Oversaw daily operations, ensuring compliance with safety regulations and industry standards.
- Trained and mentored junior staff on plumbing techniques and customer service protocols.
- Managed inventory control systems to optimize supply chain efficiency for plumbing materials.
- Established strong client relationships through effective communication and reliable service delivery.
- Streamlined workflow processes, reducing response times for emergency plumbing services.
- Analyzed market trends to identify growth opportunities and expand service offerings effectively.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Plumber
Sullivan Plumbing Inc.
03.1999 - 01.2015
- Supported routine maintenance tasks for residential plumbing fixtures.
- Learned to operate plumbing tools and equipment safely and effectively.
- Maintained cleanliness and organization of work area during projects.
- Observed safety protocols while handling materials and tools on job sites.
- Engaged in ongoing training to enhance plumbing skills and knowledge base.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Measured, threaded, and cut materials to correct angles.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
Education
No Degree - Welding/ Automotive Repair
Yakima Valley Community College
Yakima, WA03-2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
Certified to repair commercial water heaters from four manufacturers.
- AO Smith
- Bradford White Corporation
- Rheem (both tankless and commercial tank type)
- Noritz USA
Timeline
Owner/ Foreman
Sullivan Plumbing
01.2015 - 04.2025
Plumber
Sullivan Plumbing Inc.
03.1999 - 01.2015
No Degree - Welding/ Automotive Repair
Yakima Valley Community College