Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Donald Litner

Summerville

Summary

Dynamic Senior Library Services Consultant with OCLC, adept at driving sales growth through strategic relationship building and innovative problem-solving. Proven expertise in project management and customer relationship management, successfully executing key account plans that enhance profitability and foster client loyalty. Recognized for delivering impactful product demonstrations and technical support.

Overview

19
19
years of professional experience

Work History

Senior Library Services Consultant

OCLC
Dublin
07.2012 - Current
  • Cultivated relationships with key decision makers in target accounts to drive sales growth.
  • Crafted innovative solutions for challenging situations and difficult customer interactions.
  • Collaborated with marketing and operations teams to ensure successful project implementation.
  • Conducted product demonstrations and provided technical support during the sales process.

Key Account Manager

Ex Libris
Chicago
02.2009 - 07.2012
  • Coordinated cross-functional teams, ensuring successful project execution for large-scale accounts.
  • Established strong client relationships through consistent communication and follow-up activities.
  • Identified opportunities for upselling additional products and services to existing customers.
  • Developed key account plans to address customer needs and enhance company profitability.

Regional Account Manager

Serials Solutions
Seattle
06.2006 - 12.2009
  • Delivered technical support and training on all company products to enhance customer proficiency.
  • Cultivated strategic relationships with key decision makers to identify new business opportunities.
  • Participated in trade shows and conferences to promote brand awareness within the region.

Education

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
06-2004

Skills

  • Project management
  • Technical support
  • Sales strategy
  • Customer relationship management
  • Product demonstrations
  • Cross-functional collaboration

Accomplishments

100% goal attainment 9 years in a row. 2 time top sales performer of the year at OCLC. Top sales performer for Serials Solutions as well.

Timeline

Senior Library Services Consultant

OCLC
07.2012 - Current

Key Account Manager

Ex Libris
02.2009 - 07.2012

Regional Account Manager

Serials Solutions
06.2006 - 12.2009

Bachelor of Science - Business

University of Phoenix

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Donald Litner