Donn Ilagan
Goose Creek
Summary
25+ years of knowledge of application development, IT management, facilities and office management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for communication by my peers, I can be relied upon to help your team achieve its goals.
Overview
28
28
years of professional experience
Work History
OPERATIONS MANAGER
e Systems Solutions
Charleston, SC
10.2024 - Current
- Oversee and manage all day-to-day operations.
- Create processes and procedures for company.
- Provide escalation support for technicians in the field.
- Manage All PTO and New Hire information for company.
- Manage Schedule and Ticketing creation for company.
- Perform quarterly staff reviews.
- Audit billable time for technicians.
- Review weekly and monthly billing with CEO.
- Interview and negotiate with potential new employees.
- Provide support to Admin Team as needed.
- Manage Project and Compliance team.
- Work with CEO to develop strategic growth plans.
- Ensure Technicians reach billable goals and quotas.
- Contact Clients to ensure service provided met e Systems Standards
- Work with Project Manager to develop processes to improve efficiency
- Work with clients to provide pricing quotes for some equipment and services
IT/OPERATIONS MANAGER
Barnwell Whaley Patterson & Helms, LLC
Charleston, SC
02.1998 - 09.2024
- Evaluated data processing proposals to assess project feasibility and requirements.
- Maintained Operations for offices in Charleston as well as Wilmington, NC.
- Performed troubleshooting of network issues and resolved complex problems.
- Analyzed workflow, established priorities, developed standards, and set deadlines.
- Evaluated organization's technology use, processes and future needs to recommend improvements.
- Purchased necessary equipment.
- Achieved company objectives by combining business and technological plans.
- Evaluated organization's technology use and needs and recommended improvements to hardware and software.
- Met with COO and vendors to solicit cooperation and resolve problems.
- Coordinated and implemented new IT projects or initiatives to meet departmental goals.
- Stayed abreast of advances in technology.
- Provided users with IT support to deliver optimal customer service.
- Implemented changes related to server configurations or upgrades in a timely manner.
- Provided users with technical support for computer problems.
- Supervised and managed day-to-day operations of IT department by overseeing projects and providing technical support to staff.
- Managed backup, security and user help systems.
- Configured user profiles, permissions and passwords according to organizational protocols.
- Managed day-to-day IT operations including system administration, installation, configuration and maintenance of hardware and software systems.
- Coordinated with vendors for the procurement of hardware, software and other IT services.
- Provide support to Accounting Department when needed.
- Responsible for storage and destruction of closed files.
- Responsible for maintaining all office equipment and updating as necessary.
- Managed facilities and property in various Barnwell Whaley locations.
- Managed Mail Couriers and Receptionists
- Assisted Firm Members with filling open positions in the firm.
Education
HIGH SCHOOL DIPLOMA -
Bishop England High School
Charleston, SCMANAGEMENT - undefined
Trident Technical College
N. Charleston, SCMANAGEMENT - undefined
Charleston Southern University
Charleston, SC, USINFORMATION TECHNOLOGY - undefined
Trident Technical College
N. Charleston, SCSkills
- Office 365 programs, Office 365 Admin Portal, PrinterCloud, Proofpoint, Mimecast, Switchvox, Primepay, Fidelity, Wordpress, TABS 3 accounting software, Practice Master, Worldox, NetDocs, Adobe, Meraki firewalls, Quickbooks, Barracuda firewalls, Zoom, GoTo, Sharefile, Dropbox, Bighand dictation software, Connectwise, Automate, NAble, Autoelevate, Blue Folder Ticketing System, Bitdefender, IT Glue, TriNet HCM Platform
Timeline
OPERATIONS MANAGER
e Systems Solutions
10.2024 - Current
IT/OPERATIONS MANAGER
Barnwell Whaley Patterson & Helms, LLC
02.1998 - 09.2024
INFORMATION TECHNOLOGY - undefined
Trident Technical College
MANAGEMENT - undefined
Charleston Southern University
MANAGEMENT - undefined
Trident Technical College
HIGH SCHOOL DIPLOMA -
Bishop England High School