Donna Everett

• Scheduled and organized daily operational tasks to optimize team performance.
• Enhanced workflow with systematic task prioritization.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
• Reconciled account files and produced monthly reports.
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
• Posting of all Insurance Checks and EFT payments to patient accounts
• Work Insurance Aging report weekly
• Sending of secondary claims and information for denied claims
• Verifying of all Insurance Benefits and ensure information is entered in all patient accounts.
• Check patients in and out
• Schedule appointments
• Collect all payments and end of day closeouts
• Treatment Planning and scheduling

• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Reported to senior management on organizational performance and progress toward goals.
• Delivered performance reviews, recommending additional training or advancements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Consulted patients and went over large treatment plans.
• Posted insurance payments daily.
• Worked account aging reports monthly and sent billing statements
• Worked with VA Hospital for referrals
• Sent monthly billing statements.

Worked with VA Hospital for referrals

• Worked closely with 4 Prosthodontists,1 Periodontist, 1 Endodontist and 2 Oral Surgeons
• Worked with VA Hospital for referrals
• Large case treatment planning
• Provided excellent customer service to create positive experiences and build patient trust.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Completed patient referrals to other medical specialists.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments