Donna Jeffries
Blythewood
Summary
Accomplished Referral Specialist with a proven track record at Eau Claire Cooperative Health Center, enhancing patient care coordination through effective insurance verifications and streamlined referral processes. Skilled in medical terminology and data entry, I excel in fostering clear communication between healthcare providers. My initiative in training new staff members underscores my commitment to quality service and team development.
Overview
16
16
years of professional experience
Work History
Referral Specialist
Eau Claire Cooperative Health Center
12.2023 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Scheduled appointments with specialists on behalf of clients.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Referral Specialist
Palmetto Pediatric and Adolescent Clinic
01.2009 - 05.2021
- Scheduled appointments with specialists on behalf of clients.
- Obtained prior authorization for procedures.
- Provided ongoing training for new Referral Specialist staff members, ensuring consistent quality service delivery across the team.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed referral requests from patients, doctors and other health care professionals.
- Assisted with completion of referral forms and verified data accuracy and completion
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Brookland Cayce High School
Cayce, SC06-1978
Skills
- Insurance verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology
- Physician authorizations
- Appointment scheduling
- Appointment reminders
Timeline
Referral Specialist
Eau Claire Cooperative Health Center
12.2023 - Current
Referral Specialist
Palmetto Pediatric and Adolescent Clinic
01.2009 - 05.2021
High School Diploma -
Brookland Cayce High School
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