Donna LeFebvre
Dillon
Summary
Dynamic and results-driven Merchandiser with a proven track record at Apollo Retail Services, excelling in visual merchandising and customer engagement. Skilled in plan-o-gram implementation and relationship building, I enhance product visibility and drive sales while fostering a collaborative team environment. Committed to delivering exceptional customer service and optimizing store presentation.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Merchandiser
Signature Retail Services Inc.
07.2018 - Current
- Assisted in inventory management by organizing and restocking merchandise on shelves.
- Supported visual merchandising efforts to enhance product presentation and attract customer attention.
- Learned operational procedures for handling and displaying new products efficiently.
- Collaborated with team members to maintain cleanliness and organization of sales floor.
- Engaged with customers to provide product information and assist with queries.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Participated in training sessions to develop knowledge of product features and benefits.
Merchandiser/Team Leader
Apollo Retail Services
04.2010 - 10.2018
- Optimized product placement to enhance visibility and drive sales.
- Collaborated with store management to implement promotional displays.
- Trained and mentored junior staff on merchandising best practices.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Organized store merchandise racks by size, style, and color.
- Scheduled regular maintenance and repair of displays for longevity.
- Led team in executing merchandising strategies, enhancing product visibility and sales performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Education
No Degree - Graphic Design
Herzing University
Dearborn, MISkills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Pricing and signage updates
- Plan-o-gram implementation
- Retail
- Visual display installations
- Fixture placement
- Display signage
- Multitasking
- Customer service
- Adaptability and flexibility
- Problem-solving
- Critical thinking
- Laptop and mobile device use
- Relationship building
- Task prioritization
- Display building
- New store setups
- Hand and power tool operation
Timeline
Merchandiser
Signature Retail Services Inc.
07.2018 - Current
Merchandiser/Team Leader
Apollo Retail Services
04.2010 - 10.2018
No Degree - Graphic Design
Herzing University