Donna Reynolds
Walterboro
Summary
Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Overview
12
12
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification
Work History
Floating Universal Banker
South State Bsnk
Walterboro
04.2014 - Current
- Assist customers with account inquiries and transactions.
- Train new staff on bank procedures and customer service best practices.
- Collaborate with team members to streamline daily operational workflows.
- Manage cash transactions and ensured compliance with bank policies.
- Educate clients on banking products and services to enhance customer satisfaction.
- Resolve customer complaints effectively, maintaining a positive banking experience.
- Process deposits, withdrawals, loan payments and other financial transactions.
- Open new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explain banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Verify customer identity through driver's license or other forms of identification.
- Advise customers on how to use mobile banking applications effectively.
- Cross-sale bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Order checks, placed stop payment orders and conducted additional special services for customers.
- Assist with Mergers , training co-workers.
- Travel to different branches and help where needed.
Education
Walterboro High School
Walterboro , SCSkills
- Transaction processing
- Product cross-selling
- Team collaboration
- Cash handling proficiency
- Financial product sales
- Payment processing
- Wire transfers
- Deposit processing
- Check processing
- Electronic funds transfer
- Customer service
- Account openings
- Dual control vaults
- Money handling
- Teller experience
- Due diligence
Certification
- ABA Bank Teller Certificate Curriculum 01/16/2014 -Current.
Timeline
Floating Universal Banker
South State Bsnk
04.2014 - Current
Walterboro High School