Donna Shird
Florence
Summary
Professional talent acquisition specialist with robust background in identifying and engaging top talent. Expertise in managing full-cycle recruitment processes and building strong candidate relationships. Known for collaborative team efforts and adaptability to dynamic hiring needs. Skilled in strategic sourcing and candidate assessment.
Overview
23
23
years of professional experience
Work History
Travel Agent
Global Travel
09.2022 - Current
- I book travel for clients to include flights, cruises, hotel stays, tours etc
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Recruiter
Adecco
01.2020 - Current
- I assist with onboarding as well to make sure candidates have chosen the correct info
- I do payroll functions as well as assist with disciplinary actions
- Conduct reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Customer Service Representative
ARISE
03.2010 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Manager
Donna's Income Tax Service
11.2008 - 05.2021
- I run the day- to-day operations in a tax office to ensure the adequate preparation of tax returns
- I also make sure each customer received the proper customer service
- I also have to do accounting task as well as technical task
- I provide a schedule for staff members and make sure they are providing good work ethic
- I do bank deposits as well as provide coaching and disciplinary actions as needed
Elderly Caretaker
Nightingale's Nursing & Attendants of Florence
02.2013 - 06.2017
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
Recruiter
Clientlogic Corporation
02.2005 - 11.2008
- I was in charge of conducting interviews to make sure candidate was a good fit
- I also processed new hire paperwork
- I had to contact candidates to make sure that all required documents were received on time to begin training
Retention Agent
Clientlogic Corporation
09.2004 - 02.2005
- I answered inbound calls for a dial up internet service, to assist customers wishing to cancel their service
- I used good customer service and sales tactics to suggest and make customers satisfied with having our service at the end of the call
Technical Support Specialist
Clientlogic Corporation
08.2002 - 09.2004
- I worked in a call center to display good customer service, and to troubleshoot broadband software to Bellsouth customers
- I answered inbound calls for customers wishing to speak to a supervisor
Education
Diploma in Cosmetology -
Williamsburg Technical College
Kingstree, SC05.2009
Diploma in Nail Technology -
Williamsburg Technical College
Kingstree, SC05.2006
Certificate in Phlebotomy -
1st Step Medical Careers
Florence, SC01.1997
Diploma -
Pamplico High School
Pamplico, SC01.1996
Skills
- Quickbooks
- Accounts Payable
- ATS
- Accounts Receivable
- Nail Care
- Retail management
- Billing
- Human Resources
- POS
- Marketing
- Word
- Scheduling
- Software Troubleshooting
- Windows
- Medicare
- Office Management
- Bookkeeping
- Payroll
- Technical Support
- Supervising experience
- Customer service
- Accounting
- Microsoft Word
- Outlook
- Cashiering
- Typing
- Help Desk
- Desktop Support
- Travel research
- High volume environments
- Itinerary planning
- Travel industry expertise
Timeline
Travel Agent
Global Travel
09.2022 - Current
Recruiter
Adecco
01.2020 - Current
Elderly Caretaker
Nightingale's Nursing & Attendants of Florence
02.2013 - 06.2017
Customer Service Representative
ARISE
03.2010 - Current
Office Manager
Donna's Income Tax Service
11.2008 - 05.2021
Recruiter
Clientlogic Corporation
02.2005 - 11.2008
Retention Agent
Clientlogic Corporation
09.2004 - 02.2005
Technical Support Specialist
Clientlogic Corporation
08.2002 - 09.2004
Diploma in Nail Technology -
Williamsburg Technical College
Certificate in Phlebotomy -
1st Step Medical Careers
Diploma -
Pamplico High School
Diploma in Cosmetology -
Williamsburg Technical College
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