Donna Thompson
SPARTANBURG
Summary
Hardworking professional well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.
Overview
14
14
years of professional experience
Work History
Receiving Clerk
Dishnetwork
SPARTANBURG
09.2012 - Current
- Received and inspected incoming shipments for accuracy and quality.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Organized inventory in designated storage areas for efficient retrieval.
- Maintained records of received goods using inventory management systems.
- Coordinated with vendors to resolve discrepancies in shipments.
- Collaborated with team members to streamline receiving processes and workflows.
- Communicated effectively with other departments regarding inventory needs and issues.
- Conducted regular audits of inventory to ensure proper stock levels.
- Resolved customer complaints and provided effective solutions promptly.
- Engaged with customers to build lasting relationships and loyalty.
- Answered customer inquiries regarding products, prices, and availability.
- Handled escalated complaints with professionalism and effective communication skills.
Customer Service Cashier
Walmart
SPARTANBURG
11.2021 - 03.2025
- Processed cash and credit transactions accurately at the register.
- Greeted customers warmly and provided assistance with inquiries.
- Handled customer complaints professionally, ensuring satisfaction and support.
- Managed customer returns and exchanges following company policies.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
Ged
SPARTANBURG, SCSkills
- Inventory management
- Shipment inspection
- Quality control
- Process documentation
- Record keeping
- Vendor coordination
- Process optimization
- Customer relationship management
- Complaint resolution
- Team collaboration
- Problem solving
- Effective communication
Timeline
Customer Service Cashier
Walmart
11.2021 - 03.2025
Receiving Clerk
Dishnetwork
09.2012 - Current
Ged