Donna J Decker
Myrtle Beach
Summary
Results-oriented professional with extensive experience in customer and patient communications, showcasing a commitment to compassion and fairness. Demonstrated leadership and multitasking capabilities, with a focus on teamwork and collaboration. Skilled in nurturing client relationships through kindness and effective communication. Brings creative solutions to enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Patient Services Representative
Key Bank
01.2021 - Current
- Managed complex customer inquiries in business banking, ensuring swift resolutions. Optimized account management systems for improved client experiences in business banking services. Partnered with various departments to troubleshoot and resolve client concerns efficiently. Informed customers about product offerings, fostering a deeper understanding of services. Leveraged feedback mechanisms to identify and implement service improvements. Guided team members on best practices for delivering exceptional customer support. Reviewed service requests regularly, escalating critical issues to leadership as needed.
Patient Services Coordinator
ProMedica Breast Surg/Onc
01.2018 - 01.2021
- Front Office Administrative Coordinator.
Patient Services Coordinator
ProMedica Plastic/Reconstructive Surgery
01.2015 - 01.2018
- Front Office Coordinator
Patient Services Assoc
University of Michigan Cardiovascular Center
01.2009 - 01.2015
- Head Clerical Cardiac Surgery
Education
Undergraduate Studies - Business Management
University of Toledo
Toledo, OHSkills
- Computer proficiency
- Creative thinking
- Customer support and service
- Conflict resolution
- Empathetic communication skills
- Marketing strategy development
- Problem solving
Additional Information
- Patient Advocate/ Peer Counselor for IDF, Immune Deficiency Foundation. Have presented data and statistics to Health and Human Services, resulting in increasing the number of bone marrow donors in the Be The Match National Registry. Featured speaker with leading experts in the field of Wiskott Aldrich Syndrome. Assist in counseling parents of newly diagnosed babies and children.
COMMUNICATION
Director of Non-Profit Foundation, Take A Test Save A Life, 1999, 2020, This was created to raise funds for testing potential donors for the National Marrow Donor Program, now known as Be The Match.
Affiliations
- 2003- 2013~ National Institute of Health, Patient Advisory Panel
- 2003-Present ~ Immune Deficiency Foundation ~ Peer Counselor
Timeline
Patient Services Representative
Key Bank
01.2021 - Current
Patient Services Coordinator
ProMedica Breast Surg/Onc
01.2018 - 01.2021
Patient Services Coordinator
ProMedica Plastic/Reconstructive Surgery
01.2015 - 01.2018
Patient Services Assoc
University of Michigan Cardiovascular Center
01.2009 - 01.2015
Undergraduate Studies - Business Management
University of Toledo