Doretha Greer
Goose Creek
Summary
Dedicated Phlebotomist with extensive experience in blood collection within healthcare settings. Led initiatives to enhance workflow and patient service, ensuring efficient and safe blood collection procedures. Skilled in quality control and data management, while building rapport with diverse patients to ensure comfort during venipuncture. Previous contributions significantly improved operational efficiency and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Phlebotomist/Lab Technician
Fetter Healthcare Network
Summerville
10.2022 - Current
- Collected blood samples from patients using proper techniques and safety protocols.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Prepared specimens for laboratory analysis ensuring accurate labeling and handling.
- Ensured quality patient care through accurate and timely collection and transport of clinical specimens.
- Facilitated training for new staff on phlebotomy techniques and adherence to workplace safety standards.
- Assisted in the training of new phlebotomists.
- Followed infection control guidelines to maintain a sterile environment during procedures.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Documented patient information accurately in electronic health records systems.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Monitored inventory levels of supplies used in phlebotomy services.
- Verified collection orders and communicated discrepancies to nurses.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Ensured compliance with federal regulations governing laboratory procedures.
- Performed quality control tests on collected specimens.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Maintained equipment cleanliness and functionality through regular inspections and maintenance.
- Documented patient information into electronic medical records system.
- Coordinated with healthcare team to enhance patient care and optimize operational workflow.
- Provided excellent customer service while interacting with patients.
- Implemented quality control measures to maintain accuracy of laboratory results.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Used heel and finger stick methods to obtain blood from capillaries.
Quality Specialist
CSL Plasma
Charleston
04.2021 - 10.2022
- Assisted the Assistant Manager of Quality (AMQ) in overseeing plasma center processes to verify compliance with CSL Operating Procedures and regulatory standards.
- Collaborated with center management to develop and implement continuous improvement plans, enhancing operational quality.
- Collaborates with AMQ to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns.
- Performs final QA Review to ensure thoroughness, accuracy and timeliness of required information.
- Initiated investigations and documented regulatory deficiencies to ensure compliance and facilitate corrective actions.
- Determine the need for corrective action, ensure appropriate documentation and determine the effectiveness of the action from service.
- Conducted monthly quality team meetings to assess and identify opportunities for continuous improvement in quality, safety, and training.
- Coordinated and managed training activities, policies, and processes at the center level.
- Enhanced awareness of safety, health, and environmental policies to ensure compliance.
Group Leader Pheresis Phlebotomist
CSL Plasma
04.2020 - 03.2021
- Executed plasmapheresis procedures and plasma collection, including donor set-up, venipuncture, monitoring, and disconnection, adhering to SOPs, CLIA, cGMP, and FDA guidelines to ensure quality plasma collection.
- Evaluated vein performance on donor to identify possible problems; make necessary corrections to ensure quality of product, donor safety and experience.
- Responded to and resolved complex equipment alarms or donor issues.
- Diagnosed and resolved equipment failures to ensure continuous operation of plasma collection processes.
- Use NexGenDMS system to create equipment incident documentation to remove and/or replace equipment from service.
- Maintained a clean and efficient work environment; ensured sufficient daily operating supplies and updated forms were available.
- Provided guidance and technical training about plasmapheresis processes, procedures, and center practices as required for New Hires and cross training.
- Conducted staff observations for corrective actions and annual training to ensure compliance and enhance team performance.
- Developed skills across roles including processing technician, medical reception tech, and safety inspector to support operational efficiency improvements.
Sr. Phlebotomist
CSL Plasma
10.2019 - 03.2020
- Streamlined donor experience and staffing needs by prioritizing tasks, communicating with team, maintaining proper donor-to-staff ratio to enhance service delivery.
- Executed blood draw procedures for patient care.
- Organized soft goods following FIFO best practices to ensure quality and compliance.
Phlebotomist
Octapharma Plasma
03.2019 - 09.2019
- Collected whole blood samples for testing.
- Performed venipunctures for plasmapheresis process.
- Monitored donors during plasma donation process, ensuring safety and wellbeing.
- Assisted donors experiencing adverse reactions, providing immediate support and care.
- Maintained compliance with SOP, cGMP, and regulatory guidelines to uphold safety standards.
- Responded to and resolved complex equipment alarms.
Financial Management Technician
US Army
08.2006 - 04.2012
- Recorded and processed funding transactions to maintain financial integrity.
- Prepared payment vouchers in accordance with various government regulations, SOPs and quality assurance.
- Reviewed and accepted contracts, invoices, and receiving reports to ensure compliance and accuracy.
Education
Adult and Pediatric First Aid/CPR/AED -
American Heart Association
Fort Lauderdale, FL05-2025
Certified Phlebotomy Technician - Division of Laboratory Services
National Phlebotomy Certification Examination NPCE
Hollywood, FL04-2023
Childbirth Education Course for Doula Certification -
Lamaze International
Baltimore, MD01-2020
Bachelor of Science - Investigative Forensics
University of Maryland University College
Adelphi, MD01-2016
Associate of Science - Criminal Justice Technology
Central Carolina Technical College
Sumter, SC01-2013
Associate of Science - Diagnostic Medical Sonography
Southeastern College
Charleston, SC03-2026
Skills
- Venipuncture/Phlebotomy
- Phlebotomy procedures
- Specimen collection/processing
- Laboratory procedures
- Laboratory Experience
- Quality Assurance
- Specimen storage
- Hemoglobin testing
- Patient care
- HIPAA
- Customer Service
- Team collaboration
Timeline
Phlebotomist/Lab Technician
Fetter Healthcare Network
10.2022 - Current
Quality Specialist
CSL Plasma
04.2021 - 10.2022
Group Leader Pheresis Phlebotomist
CSL Plasma
04.2020 - 03.2021
Sr. Phlebotomist
CSL Plasma
10.2019 - 03.2020
Phlebotomist
Octapharma Plasma
03.2019 - 09.2019
Financial Management Technician
US Army
08.2006 - 04.2012
Adult and Pediatric First Aid/CPR/AED -
American Heart Association
Certified Phlebotomy Technician - Division of Laboratory Services
National Phlebotomy Certification Examination NPCE
Childbirth Education Course for Doula Certification -
Lamaze International
Bachelor of Science - Investigative Forensics
University of Maryland University College
Associate of Science - Criminal Justice Technology
Central Carolina Technical College
Associate of Science - Diagnostic Medical Sonography
Southeastern College